Browse This Page

  I.  About Us

  VIII.  Covered Services
  X.  Claim Filing


* Other Information *

Alcohol, Drug, Nicotine Rehab
There are a Number of Addiction Rehabilitation Services in Thailand.

Contact Your Health Care Provider and/or Search Online For a Service That May Best Fit Your Health Needs!

Alcoholics Anonymous
AA - Thailand

Anonymous Clinic (HIV & More)
Thai Red Cross
Anonymous Clinic
104 Ratchadamri Rd., Pathumwan
Bangkok 10330 Thailand

Tel:  02-256-4107~9 Ext. 200
Fax:  02-254-7577
Monday-Friday, 0730-1630
Saturday, 0730-1600
Anonymous Clinic

Eyewear for Retirees
Naval Ophthalmic Support &
Training Activity (NOSTRA)
160 Main Rd.
Naval Weapons Station, Bldg. 1794
Yorktown, VA 23691-9984

Tel:  1-757-887-7600
Fax:  1-757-887-4647
Retirees - How to Order

In Case of Emergency (ICE)
Are you and your loved ones prepared to help you if you become incapacitated as the result of an accident or sudden serious illness?  Be ready for what can happen without warning and what you can do now to prepare.

In Case of Emergency

Newsletters & Information
USA  |  USAF  |  USMC  |  USN

Veterans Affairs (VA)
VA News  |  VAntage Blog
Facebook  |  Twitter

Office of Personnel Management
Federal Long Term Care Insurance

The Red Cross
American  |  Thailand

U.S. Embassy, Bangkok
Medical Emergencies
Death of a U.S. Citizen

VA Foreign Medical Program (FMP)
VHA Office of Community Care
Foreign Medical Program (FMP)
P.O. Box 469061
Denver, CO 80246-9061

Tel:  1-303-331-7590
Fax:  1-303-331-7807
Email (General):  IRIS
Email (Claims):
VA Foreign Medical Program (FMP)

There is no VA Medical Facility in Thailand.  TRICARE does not schedule FMP medical appointments or process VA FMP claims.  Contact FMP if you believe your medical care may be covered under VA FMP.



*** TRICARE for U.S. Military Retirees ***
Bangkok, Thailand


*** TRICARE Select replaced TRICARE Standard on January 1, 2018 ***

On This Page:  TRICARE Reform

If at anytime you have questions, please contact TRICARE Overseas (below).


*** Keep Your DEERS Record Updated! ***

It's essential that YOU keep information in DEERS up-to-date for you and your family!


TRICARE Overseas

Pacific Area - International SOS, Singapore


Customer Service

Regional Direct:  +65-6339-2676 or Toll Free:  0018004418952

Medical Assistance

Regional Direct:  +65-6338-9277 or Toll Free:  0018004417902


• • •

TRICARE Claims Inquiries (USA)

Wisconsin Physicians Service (WPS)
Telephone:  1-877-451-8659 (Toll Outside U.S.)
Client Service Hours:  Sunday, 7pm CST - Friday, 7pm CST
(Open 24 hours in between those days/times and closed on Saturday)

"By making the personal choice to reside outside of the United States it is our individual responsibility to study and to understand the effects of that choice, notably regarding access to health care, and to Federal/State/Local assistance."


I.  About Us

1.  General*Thank You* to the Chief, JUSMAGTHAI who authorizes this webpage, and to Khun Eddy who manages its technical aspects.  This webpage provides general information on TRICARE® Health Benefits for U.S. military retirees, and eligible dependents of retirees, visiting or residing in Thailand.  This webpage primarily contains and supplements information from official U.S. Government (USG) sources, and the information on this page is not all inclusive and is always subject to change.  For more TRICARE information, please visit the TRICARE and TRICARE Overseas websites.

2.  Our Charter.  The funded charter of the JUSMAGTHAI TRICARE office is to assist active duty personnel and their dependents assigned to the mission.  Even though we sometimes are able to extend limited assistance on a space-available basis to retirees and eligible retiree dependents residing in Thailand, we are not funded or staffed to do so.  Therefore, please direct pertinent TRICARE inquiries to TRICARE Overseas (contact info is also at the top and bottom of this page).  If you have questions about the status of an overseas claim already filed, you may contact the overseas claims processor (WPS) directly.

3.  Our Office.  JUSMAGTHAI is located in central Bangkok at the southeast corner of Sathorn Rd. and Sathorn Soi 1 (one block south of Rama IV Road and the MRT Lumpini Station).  Our office is in Building "J", Room J-202, straight ahead from the main entry gate (Sathorn Rd.).  Walk through the main parking lot (stay to your right) until you see the narrow passageway between buildings.  Walk between the buildings and do a left U-turn up the stairs to our 2nd Floor office (opposite the mailroom).  Our client service hours for retirees are Tuesday-Wednesday-Thursday, 0800-1100.

4.  Information Accuracy.  If you believe information on this page conflicts with information provided by other official USG sources, please contact us for clarification.  Additionally, misleading and incorrect TRICARE information erroneously continues to be published year after year by an UNOFFICIAL source in Thailand.  If you act on misleading and incorrect information you do so at your own financial risk and frustration.  Once again, if you're unsure about any TRICARE information that you've read or heard, please seek clarity.

TRICARE News & Updates


II.  Rules of Engagement

Integrity, Privacy & Professionalism

1.  Foreword.  The JUSMAGTHAI TRICARE office is not funded to assist the retiree community, but we gladly do so as a courtesy, mission duties permitting.  Please be professional, courteous, and respectful in your interaction with us.  If you have a legitimate need to seek TRICARE assistance from our office, please bring your current DoD ID card and all documents pertinent to your visit.  In most cases it's your personal responsibility to assemble and complete your own paperwork, make your own copies (TRICARE staff does not make copies), and promptly leave the office when you've been assisted.

2.  Integrity.  An integral part of our mission is safeguarding U.S. taxpayer dollars.  Be advised and forewarned that we will not knowingly help beneficiaries file false claims!  Any attempt to intentionally defraud the USG will immediately terminate assistance from our office, and your name being forwarded to the Chief, JUSMAGTHAI, TRICARE Pacific, and to the Defense Health Agency for criminal review.  Complete honesty is the only lawful method.  See our section on Fraud Prevention.

3.  Courtesy and Respect.  Please show us and any clients ahead of you in the queue the proper respect and courtesy by not interrupting, even when a client isn't physically sitting in front of us.  We will assist you as soon as we complete the task at hand, and in queue order.  It is our professional promise that we take every reasonable precaution to respect and safeguard the privacy and dignity of all clients.  Thank you for your cooperation!

4.  Privacy Act and Release of Information.  We routinely handle a large amount of private information that is protected by law.  Beneficiary information is protected by the Privacy Act of 1974 (amended) and medical information is further protected by The Health Insurance Portability & Accountability Act (HIPAA) of 1996.  By law, we are only authorized to release limited information.  Other release of information must be authorized by the beneficiary.

5.  Contacting Our Office.  For faster service, retirees should contact TRICARE Overseas.  We welcome your inquiries and prefer email contact.  If phoning, please do so after 1300 hours as mornings are very busy, and no matter the time, phone calls go unanswered when we’re assisting clients.  Please keep your inquiries official, professional, brief, and to the point; absolutely NO rude/abusive language or anti-policy rants.  Before contacting us, review this webpage and our Frequently Asked Questions.  The answers to most TRICARE general questions from retirees are found on and through this webpage.

6.  Retiree Mail and APO Mailboxes.  TRICARE staff is not authorized to open retiree postal mail and/or retrieve mail from retiree APO boxes.  Input your Street or APO Box address (as listed in DEERS) on the DD Form 2642, not the JUSMAGTHAI TRICARE Office address.  Use your DEERS address to receive your reimbursement check sooner.  Better yet, sign up online for TRICARE Overseas' Direct Deposit service and elect to receive your Explanation of Benefits (EOB) electronically.


III.  Defense Enrollment Eligibility Reporting System (DEERS)

Defense Manpower Data Center Support Office (DSO)
ATTN:  Change of Address
400 Gigling Rd.
Seaside, CA 93955-6771
Tel:  1-800-538-9522
Fax:  1-831-655-8317
• • •
TRICARE & DEERS - milConnect

JUSMAGTHAI - Joint Support Section (DEERS)
Location:  Bldg. "C", Room C-105
DEERS / DoD ID Cards:  Tues-Wed-Thurs, 0800-1100 Hours
(Appointments Not Accepted - Please Plan Accordingly)
Tel:  02-287-1036 Ext. 180 or 181
(Note:  Ext. #s 180 & 181 are Not Voicemail Capable)
*** Closed U.S. & Thai Holidays ***
• • •
Joint U.S. Military Advisory Group, Thailand (JUSMAGTHAI)

*** Administrative Note ***

The Defense Manpower Data Center (DMDC) Support Office (DSO) manages DEERS.  Unless otherwise stated on this webpage, "contact DEERS" means to contact DSO in California.

Keep Your DEERS Record Updated!

*** Defense Manpower Data Center (DMDC) - milConnect ***

Updating and Correcting DEERS Data

1.  Why must I keep my information in DEERS up-to-date?  It is essential to keep information in the Defense Enrollment Eligibility Reporting System (DEERS) current for you and your family.  Failure to update DEERS to accurately reflect the sponsor’s or family member’s residential address and/or the ineligibility of a former dependent could be considered fraud and a basis for administrative, disciplinary and/or other appropriate action.  Also see:  Life Events.

2.  Your Social Security number (SSN) and the SSNs of each of your covered family members should be included in DEERS for TRICARE coverage to be reflected accurately.  To register your family members in DEERS, you must visit your local ID card office.  The only DoD ID Card/DEERS office in Thailand is located at JUSMAGTHAI in central Bangkok (southeast corner of Sathorn Rd. and Sathorn Soi 1) (local DEERS operating hours posted above).

Your Address in DEERS

3.  Whenever you move, near or far, the first thing you should do after you move is update DEERS with your new address, phone number and other personal information.  Your TRICARE eligibility doesn't change when you move, but it may change your health plan options.

4.  For TRICARE beneficiaries residing in Thailand, to avoid a delay in TRICARE claims processing for overseas treatment, your address in DEERS must be in the Overseas Region and must be kept updated!  DEERS has provisions to record a residential address and a mailing address--many retirees (that still mail in claims) use their APO Box-R mailing address on their TRICARE claims, which is perfectly acceptable.  For simple address changes, you can update your DEERS address via several different methods:  In-person at JUSMAGTHAI, online via milConnect, or contact DEERS.

5.  Important Note!  Updating your DEERS record does not update your information with DFAS, and updating your information with DFAS does not update your DEERS record--you must separately update your DEERS and DFAS records.

DEERS Verification of TRICARE Eligibility

*** Important Notice ***

JUSMAGTHAI TRICARE staff is not authorized access to DEERS!

6.  DEERS Verification.  To verify your TRICARE eligibility you can check your DEERS account in milConnect or TRICARE Overseas, contact DEERS, or visit the nearest DoD ID card issuing facility (JUSMAGTHAI is the only such facility in Thailand).  (Note:  JUSMAGTHAI DEERS is not authorized to verify TRICARE eligibility by email, phone, fax or mail--verification is done in-person only).

Register Your Dependents in DEERS

7.  Register Your Dependents in DEERS.  If you recently gained a new dependent(s) through marriage, birth, adoption, etc., but have not yet registered them in DEERS, the TRICARE Overseas claims processor WPS will deny any claims filed by (or for) that dependent while that dependent remains unregistered (please also see paragraph 8 below).  If a TRICARE claim is denied in these circumstances, the beneficiary may resubmit the claim after the dependent is registered in DEERS.  In certain cases, a new dependent's DEERS registration may be backdated to the date the new dependent was legally gained (if applicable, see Claims for Same-Sex Spouses).  Even when the DEERS system at JUSMAGTHAI is sometimes unavailable you may still register your dependent(s) in DEERS.

8.  Getting TRICARE for Your Child.  You need to register your child in DEERS within one year (365 days) of his or her birth or adoption.  On day 366, your child won’t be able to receive benefits until you register them in DEERS.


IV.  TRICARE Fraud Prevention

1.  TRICARE Fraud Prevention.  Care providers should not ask you to sign blank claim forms!  You should never agree to this practice because this is inconsistent with your certification on the forms.  Your signature and date on the form signifies that your personal information is correct; that you actually received the care specified on the claim from the provider identified and at the location stated; and that you authorize the U.S. Government to obtain a copy of your medical records, if necessary, to adjudicate a claim.  Also, your signature is authorizing the payment of U.S. Government funds and that you sign the claim form only for the health care services that you actually received.  Compare your EOB (Explanation of Benefits) to actual medical care and medication received.  Anytime you believe TRICARE is being billed inappropriately, we request that you notify our office and also contact the Defense Health Agency (address below).  Please help us to fully protect your benefits!

Defense Health Agency
Attn:  Program Integrity
16401 E. Centretech Pkwy.
Aurora, CO 80011-9066

2.  TRICARE Fraud Examples (prohibited by 32 CFR, §199.9):

  • Waiving of Deductibles/Cost Shares.
  • Patients not paying Deductibles/Cost shares.
  • Offering financial inducement to encourage receipt of health care service, such as Membership fees and dues.
  • Billings that involve persistent over-charging and over-utilization of services.
  • Billing for services NOT provided.
  • Improper billing practices.  Billing more than usual and customary charges.
  • Patterns of services not medically necessary.
  • Failing to promptly refund the U.S. government.

3.  Possible Penalties:

  • Exclusion/suspension from TRICARE.
  • Loss of TRICARE benefit.
  • Defense Criminal Investigative Service (DCIS) Investigations and Interviews.
  • Prosecution.

V.  TRICARE Reform (FY 2017 NDAA)

1.  The Fiscal Year (FY) 2017 National Defense Authorization Act (NDAA) was signed into law by then President Obama on December 23, 2016.  The FY 2017 NDAA mandates Reform of TRICARE and the Military Health System.

2.  Changes to TRICARE.  Significant TRICARE program changes are being phased in during the next several calendar years (CY) starting in CY 2018 (transition year).  The first change to affect U.S. military retirees that were covered by TRICARE Standard is that TRICARE Select replaced TRICARE Standard on January 1, 2018.  Retired families are also now categorized as Beneficiary Group A or Group B based upon when the sponsor joined uniformed service.  Group A and Group B have different enrollment fees and out-of-pocket costs.  Group A retired families were grandfathered by the FY 2017 NDAA.

3.  TRICARE Changes Fact Sheet:

  • January 1, 2018:  TRICARE Select replaced TRICARE Standard.  Conversion from Standard to Select was automatic. Annual enrollment is now required if you are a covered beneficiary and elect to participate in TRICARE Select (beneficiaries must enroll in a TRICARE plan to be covered for civilian care).  Beneficiaries eligible for and/or enrolled in TRICARE coverage as of December 31, 2017, were automatically enrolled in their respective TRICARE plans on January 1, 2018; TRICARE Standard beneficiaries were automatically enrolled in TRICARE Select.  No action is required by beneficiaries.  See:  Enrollment and Disenrollment.
  • January 1, 2018:  Costs for TRICARE benefits have changed from a fiscal year (October - September) period to a calendar year (January - December) period to align with the annual enrollment period.
  • January 1, 2018:  Enrollment fee for TRICARE Select Group B retired families begins.
  • CY 2018 / CY 2019 / CY 2020:  No enrollment fee for TRICARE Select Group A retired families (fee begins CY 2021).
  • CY 2021:  TRICARE Select enrollment fee begins for Group A retired families.  In later years, the enrollment fee will be indexed to retired pay COLA.  In the retired category, the enrollment fee shall not apply to Chapter 61 retirees or being a dependent of such a member, and survivors whose military sponsors died on active duty.
  • CY 2021:  Annual catastrophic cap on out-of-pocket expenses for Group A retired families increases to $3,500.  In later years, the catastrophic cap will be indexed to retired pay COLA.

4.  Frequently Asked Questions.  TRICARE updates are published at when they become available.  You may also sign up for email updates and eCorrespondence about changes to your TRICARE coverage.


  • It's essential that YOU always keep information in DEERS up-to-date for you and your family!
  • Beneficiary Group A retirees and dependents enrolled in DEERS are automatically enrolled in TRICARE.  Newly gained Group A dependents registered in DEERS will also automatically be enrolled in TRICARE.  Group B retirees and dependents enrolled in DEERS are not automatically enrolled in TRICARE Select, and will have to take action to enroll when the Group B sponsor retires.
  • As TRICARE reform is implemented, there will surely be many questions (and opinions) from the local retiree community.  You can best help yourself by seeking information only from OFFICIAL TRICARE sources.  With that said, please direct all questions to TRICARE Overseas.  (If you reside in the U.S., or are otherwise enrolled in TRICARE Prime, please direct all questions to your TRICARE Regional Contractor).

VI.  TRICARE in Thailand - *Retiree Basics*

Your TRICARE Benefits in Thailand
TRICARE Overseas Program - International SOS
Register (Beneficiary)  |  Help -
Retiree Beneficiary Education Letter - Thailand
Frequently Asked Questions (FAQs) - Thailand
Emergency Contact Card - Thailand
Important Notice - Explanation of Benefits
Proof of Payment
TRICARE Fraud Prevention  |  Report Fraud & Abuse
Patient Rights and Responsibilities
         • • •

Know Your Benefits Before You Travel

1.  Traveling to Thailand.  If you're reading this in the U.S. as part of your pre-visit or pre-move to Thailand, excellent!  While most TRICARE retiree beneficiaries study and understand how TRICARE works in Thailand before making the personal choice to visit (tourism or "snowbird") or relocate here, unfortunately, many do not.  By reading and studying this webpage before you travel or before you need medical care, you have made an informative decision.  Also, before you travel overseas contact your current TRICARE Region regarding what travel rules may apply.  For example, TRICARE Prime beneficiaries need to learn and understand how Prime works outside of the U.S. (see the TRICARE Prime section of this webpage).

Three key things to remember:

  • There is no U.S. Military Treatment Facility (MTF) or Veterans Affairs (VA) Medical Facility in Thailand.
  • If you require medical care make sure it's from a licensed health care provider.
  • Be prepared to pay 100% up front (out-of-pocket) and file your own claim with TRICARE.

• U.S. State Department:  Medical Emergencies  |  Your Health Abroad  |  Travel Medical Insurance Providers.

2.  The #1 Frequently Asked QuestionDo Thailand providers accept TRICARE?  If by "accept TRICARE" you mean that the provider will provide medical services and then file claims on your behalf without requiring payment up front, Thailand providers typically do not.  TRICARE cannot compel foreign providers--nor for that fact CONUS non-network providers--to file claims on behalf of TRICARE beneficiaries.  Normally, payment is 100% up front to a licensed health care provider (see paragraph 15 below), and then you file a claim for payment consideration with TRICARE (see our Claims section).

3.  Traveling Abroad (from Thailand).  A number of working age U.S. military retirees are traveling abroad (from Thailand) for employment, notably to Southwest Asia, and typically under contract.  Before traveling abroad (for work or leisure), we highly recommend you contact TRICARE Overseas to learn more about TRICARE benefits/coverage and authorized providers specific to the country(ies) you intend to visit.  Not all contract employees have medical coverage under their contract, and they also likely are ineligible for routine medical care at a military treatment facility.  Educate yourself before you travel.

4.  TOP Beneficiaries Traveling in the United States.  All TRICARE Overseas Program (TOP) beneficiaries traveling in the United States are encouraged to seek care from a U.S. Military Treatment Facility, if one is located nearby.  If this is not possible, then TOP beneficiaries should seek care from a TRICARE Approved Provider in the United States.  (For information pertaining to Emergency Care, Urgent Care, Routine Care, Claims Filing, and Contacting TOP, please visit the TRICARE Overseas link at the beginning of this paragraph).

TRICARE Overseas Program (TOP)

*** Referrals & Prior Authorization ***

"Referrals are not required but you may need prior authorization from the Overseas Contractor for some types of services."

5.  TRICARE Overseas Program.  International SOS (not the West Region contractor) is the TRICARE Overseas Program manager and will provide the assistance you need for claims, finding a provider, authorization, and much more.  If International SOS is unable to directly answer your TRICARE questions they will refer you to the office that can.  Email TRICARE Overseas (Pacific Area - International SOS, Singapore):

6.  Online Account Registration.  We highly encourage all eligible beneficiaries to register an account on International SOS' website.  As a registered user you’ll be able to view patient eligibility, authorize TRICARE Overseas to disclose information to family members, submit claims electronically, amounts paid toward deductibles, track the status of your claim, review your claims history (amount paid and EOB), and contact customer service.

Password Tip.  You have two login choices:  (1) DMDC login, or; (2) login.  If you're not using a DMDC login, and you're having trouble creating a login password, or resetting an expired password, please read the following:  Your account password must be 15 characters long, with at least 2 upper case letters, 2 lower case letters, 2 numbers, and 2 special characters (the only special characters permitted are # and $).

Secure Messaging via TRICARE Overseas Portal:  Generally, TRICARE Overseas will respond to a beneficiary's secure message in 14 calendar days.  If you desire a timelier response, consider emailing or phoning TRICARE Overseas.

TRICARE Prime Overseas - Not Available to Retirees

7.  Retirees and Their Families May Not Enroll in TRICARE Prime Overseas.  Furthermore, retiree beneficiaries that are enrolled in TRICARE Prime in the U.S. often do not study the higher out-of-pocket costs incurred when using TRICARE Prime's Point-of-Service Option outside of the U.S. (for non-emergency services).  When seeking non-emergency medical care under the Point-of-Service Option, retiree beneficiaries incur an annual deductible ($300 Individual / $600 Family) and a 50% cost share of covered services (after the deductible is met).  The annual deductible and 50% cost share under the Point-of-Service Option is in addition to TRICARE Prime's annual enrollment fee.  Whether residing in Thailand or just visiting, if you're a U.S. military retiree currently enrolled in TRICARE Prime (and choose to remain enrolled), for full details educate yourself now about using TRICARE Prime while you are outside of the U.S.  (If you’re a retiree presently enrolled in TRICARE Prime but wish to disenroll, contact the TRICARE regional contractor where you are enrolled).

TRICARE Select Overseas & TRICARE For Life

8.  Retiree Beneficiary Education Letter.  U.S. Military Retirees and eligible Dependents of retirees residing in Thailand are entitled to TRICARE Select Overseas (under 65 years of age) or TRICARE For Life (TFL) (age 65 and older, and have enrolled in Medicare Part B).  There are also certain criteria when a beneficiary under the age of 65 must enroll in Medicare Part B in order to retain TRICARE benefits (see our Medicare & TRICARE section).  Also see our local Frequently Asked Questions.

TRICARE Retiree Dental Program

9.  TRICARE Retiree Dental Program.  The TRICARE Retiree Dental Program (TRDP) is a voluntary, premium-based dental insurance plan.  TRDP offers coverage in the continental U.S. and in all overseas locations.  Please visit for a complete list of benefits and program information.  We also encourage you to view this short Introduction Video.

*** IMPORTANT NOTICE ***  The current TRICARE Retiree Dental Program will end December 31, 2018.  TRICARE is replacing it with the Office of Personnel Management's Federal Dental and Vision Program (FEDVIP).  Vision plans will also be available to eligible TRICARE beneficiaries through FEDVIP.  If you are eligible, you can start enrolling in FEDVIP in November 2018.  Coverage will start January 1, 2019.  TRICARE will provide more information closer to enrollment.


*** DEERS Registration ***

As long as you and your dependents are registered in DEERS, you don't have to re-enroll every year to continue TRICARE Select Overseas coverage, but certain events will cause you to be disenrolled.

10.  Enrollment is required for TRICARE Select Overseas.  Annual enrollment is now required if you are a covered beneficiary and elect to participate in TRICARE Select (beneficiaries must enroll in a TRICARE plan to be covered for civilian care). Beneficiaries eligible for and/or enrolled in TRICARE coverage as of December 31, 2017, were automatically enrolled in their respective TRICARE plans on January 1, 2018.  Conversion from TRICARE Standard to TRICARE Select was automatic and TRICARE Standard beneficiaries were automatically enrolled in TRICARE Select.  No action is required by beneficiaries.

  • Beneficiary Group A and Group B.  Beneficiary Group A retirees and dependents enrolled in DEERS are automatically enrolled in TRICARE Select.  Newly gained Group A dependents registered in DEERS will also automatically be enrolled in TRICARE Select.  Group B retirees and dependents enrolled in DEERS are not automatically enrolled in TRICARE Select, and will have to take action to enroll when the Group B sponsor retires.
  • You don't have to re-enroll every year to continue TRICARE Select Overseas coverage, but certain events will cause you to be disenrolled.  The enrollment fee is based on Beneficiary Group.  Group A retired families must pay an annual TRICARE Select enrollment fee beginning CY 2021.  Group B retired families must pay an annual TRICARE Select enrollment fee beginning CY 2018.  Retired beneficiaries with any Medicare coverage are not eligible to enroll in TRICARE Select.
  • Your regional contractor will process your enrollment, disenrollment or change request to be effective on the date requested or the date of event (e.g., initial eligibility, marriage, birth) as appropriate.  If your regional contractor receives your enrollment request within 90 days of loss of other TRICARE or healthcare coverage, your TRICARE Select Overseas or TRICARE Prime (stateside) coverage starts on the day after the loss of your other coverage.  You'll be notified by your regional contractor when your enrollment is processed and then you can log in to milConnect to download your enrollment card.  You should confirm the enrollment or change before obtaining care by calling your Regional Contractor or by viewing milconnect.
  • Qualified beneficiaries who fail to enroll in TRICARE Select Overseas or TRICARE Prime (stateside), or are disenrolled from TRICARE Select Overseas or TRICARE Prime (stateside) during CY 2018, may elect to enroll or re-enroll at any time during 2018 (grace year).  However, starting January 1, 2019, eligible beneficiaries will only be able to enroll in TRICARE Select Overseas, or TRICARE Prime (stateside), or change plans during the annual open enrollment season, or for up to 90 days following a Qualifying Life EventNote:  There is no late enrollment or late enrollment premium payment penalty with TRICARE Select Overseas coverage, but there is an annual Open Enrollment Period.

11.  Annual Open Enrollment Season Begins in November 2018.  For all beneficiaries eligible to enroll in TRICARE Select Overseas or TRICARE Prime (stateside), the 2018 annual open enrollment period is November 12 - December 10, 2018.  This timeframe coincides with the Federal Employee Health Benefits program open enrollment season.  During this period, eligible beneficiaries can enroll in or change their TRICARE Select Overseas or TRICARE Prime (stateside) coverage, or choose to do nothing and remain enrolled in their current TRICARE Select Overseas or TRICARE Prime (stateside) coverage for the next calendar year.  Prior to each annual open enrollment season, the Defense Health Agency will share known changes coming to the plans for the next calendar year and dates these changes will take effect.

12.  Enrollment is not required for TRICARE For Life (TFL)--eligibility is automatic as long as you are registered in DEERS and DEERS shows you as being eligible.  That said, if you are entitled to premium-free Medicare Part A, you must have Medicare Part B to remain TRICARE-eligible (under TFL) (see our Medicare & TRICARE section on this page).  A *TRICARE Health Benefits Card* is not issued to TFL beneficiaries.

13.  Enrollment and premiums required for:  TRICARE Retiree Dental  |  TRICARE Retired Reserve  |  TRICARE Young Adult.


14.  Disenrollment.  How you disenroll depends on which health plan option you're using.

Disenrollment Note:  Enrollees may disenroll from any TRICARE plan at any time.  Enrollees who voluntarily disenroll from TRICARE Select cannot re-enroll in a TRICARE plan unless a Qualifying Life Event occurs or until the next annual open enrollment period.  If you voluntarily disenroll from TRICARE Select (or TRICARE Prime) or do not pay your enrollment fee, you will only remain eligible to receive covered care at a military hospital or clinic on a space available basis (there is no Military Treatment Facility in Thailand).  You may re-enroll during the next open enrollment period or within 90 days of a Qualifying Life Event.  You have 90 days from the life event to enroll and your coverage will start on the date of the event (e.g., marriage, birth).

Payment - 100% Up Front

*** No Network Providers for Retirees ***

"When seeking care from an overseas host nation provider or a stateside non-network provider, be prepared to pay up front for services and file a claim with International SOS for reimbursement in the overseas region where you live."

15.  Pay 100% *Up Front* (Out-of-Pocket).  TRICARE use by retirees in Thailand historically has been and still is to "Pay 100% Up Front” (out-of-pocket) for medical care (unless an individual health care provider agrees to direct bill TRICARE).  Being that there are no TRICARE network providers in Thailand for retirees, retirees in Thailand normally first seek medical care from a licensed provider, pay the entire medical bill *up front* (out-of-pocket) upon receipt of services (outpatient and inpatient), and then file a medical claim with International SOS (processed by Wisconsin Physicians Service (WPS)) for payment consideration (claims address).  Reimbursement is based on TRICARE Select Overseas guidelines--see our section on annual deductible, cost shares, and annual catastrophic cap.

        a.  No Network Providers with Direct Billing.  TRICARE cannot compel foreign providers to file claims on behalf of TRICARE beneficiaries.  Several hospitals in Thailand list *TRICARE* on their webpage as *insurance* they accept, which historically has been for active duty personnel and their eligible dependents.  Before you assume it includes retirees, it would be prudent to ask the hospital before you receive treatment.  Over the years, various hospitals in Thailand have attempted legitimate TRICARE direct billing for retiree inpatient care, only for each attempt to eventually end in failure.  Reasons why? Primarily due to care providers not adhering to TRICARE claims filing procedures and losing a lot of money on unreimbursed claims.  Added to that are dishonest retirees who commit fraud against health care providers.  Just kindly be advised that an individual hospital or other health care provider that may be trialing or offering direct billing today, may abruptly end that service tomorrow.  Legitimately direct billing TRICARE is strictly a health care provider's private decision to make.

       b.  Facts and Truth.  Further compounding the payment confusion issue is health care providers routinely--and falsely--telling retiree patients that they cannot direct bill TRICARE because our local TRICARE office "won't authorize" the direct billing.  FACT:  TRICARE staff has no authority in a care provider's private decision whether or not to direct bill TRICARE--each provider knows this.  The truth is that care providers normally first want *Guarantee Payment* from the U.S. Government before they will even consider direct billing TRICARE.  Point in Fact"Our International 3rd Party Payer Services team will coordinate with your insurance provider for the approval of a Guarantee of Payment for your medical expenses." The U.S. Government does not provide *Guarantee Payment* for retiree beneficiaries.  Again, nothing prevents a health care provider from direct billing TRICARE, but they normally won't do so unless *Guarantee Payment* is given.

        c.  Legal Consequences for Non-Payment.  No matter the reason, if a patient refuses to pay or make payment arrangements for any or all services received, it's well within a medical care provider's legal right to take legal action against the non-payer.  Non-payment is a legal issue between the patient and care provider, and DOES NOT involve TRICARE or the U.S. Government.  Obstinately refusing to pay can result in arrest and detention.  If you wish to avoid the Thai legal system, paying for services rendered is the only legal, sensible choice.

Service Branches Determine TRICARE Eligibility

*** Important ***

TRICARE staff (worldwide) do not approve or deny, nor cannot change, a patient's TRICARE eligibility.  DEERS is the only official source for TRICARE eligibility and access to TRICARE benefits.

16.  Verify Eligibility.  To verify your TRICARE eligibility you can check your DEERS account in milConnect or TRICARE Overseas, contact DEERS, or visit the nearest DoD ID card issuing facility (JUSMAGTHAI is the only such facility in Thailand).  (Note:  JUSMAGTHAI DEERS is not authorized to verify TRICARE eligibility by email, phone, fax or mail--verification is done in-person only).

• If you believe your TRICARE eligibility status in DEERS may be in error, it is your personal responsibility to contact DSO for resolution--sooner rather than later is best.

Survivors of Retired Service Members

17.  Survivors.  If a sponsor dies after retiring from active duty (either regular or a medical retirement), surviving family members remain eligible for TRICARE with the same health plan options and costs they had before their sponsor passed away.  Surviving spouses remain eligible for TRICARE unless they remarry and children remain eligible until they age out or lose eligibility for TRICARE for other reasons.  Also see:  Death in the Family and Medical Bills of Deceased Sponsor.


VII.  Annual Deductible / Cost Shares / Catastrophic Cap

Beneficiary Groups A & B

1.  Beneficiary GroupsStarting January 1, 2018, you will fall into one of two categories based on when your sponsor became affiliated with the Uniformed Services, either through enlistment or appointment.  Group A and Group B have different enrollment fees and out-of-pocket costs.

  • If your sponsor’s initial enlistment or appointment occurred before January 1, 2018, you are in Group A.
  • If your sponsor’s initial enlistment or appointment occurred on or after January 1, 2018, you are in Group B.

Annual Deductible

2.  Annual DeductibleCost sharing begins after you meet your annual deductible each calendar year.  Patient always pays 100% of non-allowed charges.

Cost Shares

3.  Cost Shares.  You'll pay a copay or cost share based on the type of care.  Some inpatient copays and cost shares will change each calendar year.  Patient always pays 100% of non-allowed charges.

Catastrophic Cap

4.  Catastrophic CapThe catastrophic cap limits your out-of-pocket liability on cost shares and annual deductibles.  It is the maximum amount you are required to pay annually for covered services.  After you reach your catastrophic cap, you won’t have to pay anything more in most cases, but there are some exceptions.  Patient always pays 100% of non-allowed charges.


VIII.  Covered Services

Covered Services

1.  Covered Services.  TRICARE covers most inpatient and outpatient care that is medically necessary and considered proven.  However, there are special rules or limits on certain types of care, while other types of care are not covered at all. Some services or treatments require prior authorizationFor Example:  Inpatient non-emergency behavioral health care specifically requires prior authorization from TRICARE as does inpatient cancer treatment (the inpatient non-emergency behavioral health care and inpatient cancer examples are not all inclusive).  Certain services below are specifically mentioned in this section due to high topical interest.  If you're uncertain if prior authorization is required for your situation, contact TRICARE Overseas (contact info is also at the top and bottom of this page).

Services - Common Topics

2.  Mental Health Care.  Mental health problems can affect your thoughts, mood and behavior.  For general information of what's covered and what's not, please visit:  Covered Treatments and Exclusions.  If you believe you may need mental health care, contact TRICARE Overseas for current coverage information and if prior authorization or a referral is required.

  • Emergency Mental Health CareYou have an emergency if the patient:  Is at immediate risk of serious harm to self or others as a result of mental disorder; Needs immediate continuous skilled observation at the acute level of care (based on a psychiatric evaluation).  If you have a mental health emergency in Thailand have someone take you to the nearest emergency room.  You may of course dial 911 (police), 1669 (ambulance), or contact your local hospital's emergency service, but going directly to the nearest emergency room is your best course of action.  You don't need prior authorization. If admitted, call TRICARE Overseas (regional contractor) within 24 hours or the next business day. Admissions must be reported within 72 hours.  If you need emergency mental health care seek help immediately!
  • Do you need prescription drugs for a mental health condition?  You must be under the care of a provider who can prescribe drugs and manage your dosage.  Some types of mental health providers can prescribe drugs, but others cannot.  >> Learn More.

3.  Physical Therapy and Occupational Therapy Important Note:  These two common services are not automatically covered.  These two services may or may not be deemed by TRICARE to be medically necessary and considered proven for your specific case.  Before starting a Physical Therapy or Occupational Therapy regimen we recommend you contact TRICARE Overseas for specific limitations to the Physical Therapy or Occupational Therapy benefit.  (Note:  Claim filing details unique to Physical Therapy are further discussed on this webpage in our Claims section).

4.  Substance Use Disorder Treatment.  (Click on link to learn what treatment is covered).

5.  Ambulance Services.  Most emergency ambulance services are covered.  There are some exceptions.

6.  Air Evacuation.  Only covered when medically necessary to the closest safe location.


IX.  Prescription Medication

Prescription Medication

1.  TRICARE Pharmacy.  TRICARE covers most prescription medications approved by the U.S. Food & Drug Administration (Drugs@FDA).  TRICARE does not cover medications that are not medically or psychologically necessary for the diagnosis or treatment of a covered illness.  To find out if a specific medication is covered, visit:  TRICARE Formulary.

Note:  For controlled substances, the prescriber must have and provide his or her individual DEA number.  With that said, there is no known U.S.-licensed prescriber in Thailand with a DEA number.

2.  Filling Prescriptions Overseas.  You may also have prescriptions filled at host nation pharmacies, if necessary. Host nation pharmacies are considered to be non-network pharmacies, but in some cases, a host nation pharmacy may be your only option.  You may have to pay for the total amount first and then file a claim for reimbursement.  Retired service members will receive a partial reimbursement based on non-network pharmacy costs.

Note:  Over-the-counter (OTC) medicine purchases overseas are not a covered benefit.

Pharmacy Home Delivery

3.  TRICARE Pharmacy Home Delivery.  TRICARE prescription drug coverage is available to all TRICARE-eligible beneficiaries who are enrolled in DEERS.  When updating DEERS with your personal information, be sure to update your address with a physical address.  If living outside of the United States, be sure to list your APO/FPO address, if you have one, as your mailing address.  Express Scripts will only ship to an APO/FPO address, and not to a Thai address.  Further, *Home Delivery* to APO/FPO addresses is subject to local customs laws.  Prescription drugs sent to APO/FPO addresses may be seized by customs authorities.  If your prescription drugs are seized, contact Express Scripts at 1-877-363-1303.  Moreover, by law, only prescriptions written by prescribers licensed in the United States, District of Columbia or a U.S. territory are considered valid.  Prescribers cannot write prescriptions for family members. TRICARE Pharmacy Program Handbook.

Policy Change NoticeImportant Change for Beneficiaries Enrolled in Automatic Refills Starts September 1, 2017.


X.  Claim Filing

Other Health Insurance (OHI)

1.  Other Health Insurance (OHI).  Under U.S. Federal Law, retirees carrying third-party medical insurance in addition to TRICARE must always file claims with their third-party insurance company first, then TRICARE second.  Be Advised:  It is solely the patient’s responsibility to obtain any required prior authorization for medical care from their third-party insurance company.  Lastly, you must include a copy of your third-party insurance Explanation of Benefits (EOB) when you submit your TRICARE claim, else, WPS cannot process your claim.  Also see:  TRICARE OHI Questionnaire and DD Form 2642.

Overseas Claims

2.  Claims Filing (Overseas Medical Claims).  To help prevent *forgetting* to file a claim, TRICARE strongly recommends filing a claim as soon as possible after medical services are received.  Timely Filing Period:  1) Outpatient - File no later than Three (3) Years after medical services received.  2) Inpatient - File no later than Three (3) Years after discharge date.  We receive requests for help from beneficiaries when their claims are denied because they submitted their claims after the timely filing period, or WPS didn't receive the claim within the timely filing period.  Unless there are justifiable reasons, TRICARE will normally deny a claim if the timely filing limit is exceeded.  TRICARE Claims Inquiries (WPS):  1-877-451-8659 (Toll Outside U.S.).  (WPS is contracted by International SOS to manage medical claims processing for the TRICARE Overseas Program.)

      a.  Filing Claims with Your New DoD Benefits Number (DBN).  The Department of Defense (DoD) is removing Social Security Numbers (SSN) from uniformed services identification (ID) cards, as part of the continued effort to protect the privacy and security of TRICARE’s 9.6 million beneficiaries.  With removal of SSNs, two new numbers are being printed on newly-issued DoD ID cards--a 10-digit DoD ID Number on the front, and an 11-digit DoD Benefits Number (DBN) on the back. The 10-digit DoD ID Number on the front replaces the SSN.  If you have DoD benefits, (e.g., health care, commissary privileges, exchange privileges), an 11-digit DBN is also printed on the back of the ID card.  The 11-digit DBN is a unique number that ensures your records are clearly aligned with your treatments.  You can find the DBN above the bar code on the back of your uniformed services ID card.  Health care, pharmacy and dental claims can be submitted using the sponsor’s SSN or DBN, or the beneficiary’s DBN (eligible former spouses should use their own SSN or DBN, not the sponsor’s).  Claims cannot be processed using the 10-digit DoD ID Number on the front of the ID card.  Note:  You do not need to make a special trip to update or renew your ID card until it is 30 days from expiration.  The replacement process is expected to last several years, until all current DoD ID cards are replaced as they come up for renewal.  Until all cards are updated, you can use both SSNs and DBNs to submit claims and verify TRICARE eligibility.  See:  Removal of Social Security Numbers from ID Cards.

       b.  Your Guide to Duplicate Claims Submissions.  When you submit a claim to your TRICARE Overseas Program (TOP) claims processor, it can take up to 30 days from the date it was received for the claim to be processed.  If you want to check the status of a claim, wait at least 21 days and then contact either TRICARE Overseas (Pacific Area) or WPS.  Claims customer service representatives can tell you when the claim was received, where it is in the process and when you should expect to receive reimbursement.  If you choose to resubmit a claim (due to mail loss of the original claim, for example), wait at least 45 days from when you submitted the first claim before submitting a duplicate.  Clearly note on the paperwork “Second Submission" to help ensure your claim is identified as a resubmission, which will help expedite claims processing.

DD Form 2642 - Claim Form

3.  DD Form 2642 (Claim Form).  Carefully read ALL instructions!  For Example:  Many claims are delayed due to the beneficiary not fully completing and/or signing and dating the DD-2642.  Other Specific Reasons for Delay:  Not including your address, not check-marking the appropriate OHI block, not providing complete prescription medication details, not providing complete Physiotherapy details, not including Proof of Payment, and sending claims to the West Region instead of to WPS (don't send claims to the West Region contractor!).  Also, so that WPS may process your claim quickly and correctly, TRICARE recommends that when you pay the provider directly (out-of-pocket), on top of the DD-2642 write *Payment Up Front* and the amount paid.  TRICARE also recommends that if/when you check the *Payment in Local Currency* box in Block 13, in large letters also write *Thai Baht* so as to avoid a potential reimbursement check currency error.  Lastly, a DD-2642 has two *copies*--*Processor's Copy* and *Patient's Copy*.  Submit the *Processor's Copy*, not *Patient's Copy*.

Proof of Payment

*** Important Note ***

TRICARE Overseas requires *Proof of Payment* submitted with EACH claim, regardless of payment amount (please also carefully read paragraph 4c below).

4.  Proof of Payment for Overseas Claims.  Proof of payment is needed for TRICARE to protect the money you spend on health care.  Due to fraud prevention efforts, beginning September 1, 2012, beneficiaries are required to submit proof of payment with all overseas health care and pharmacy claims (regardless of amount), including claims for care received when traveling overseas.  So that WPS may process your claim quickly and correctly, TRICARE recommends that when you pay the provider directly (out-of-pocket), on top of the DD Form 2642 write *Patient Paid in Full* (submit *Processor's Copy*, not *Patient's Copy*).  For each claim include the following:  (1) Itemized bill or invoice; (2) Diagnosis describing why the medical care is needed, and; (3) Explanation of Benefits from your Other Health Insurance (if you have other health insurance).  Also ensure the care provider clearly annotates *Paid* on each invoice.  Claims over $1,000 require additional proof of payment.

      a.  Proof of Payment for Bundled Claims.  If you are bundling more than one claim on a single claim form you must submit proof of payment for each service.  Each individual claim will be reviewed as if it was submitted separately.  Any items that do not have proof of payment will be returned to you for further documentation.

     b.  Proof of Payment Examples.  As proof of payment, send any of the following items (as applicable) along with the provider's itemized invoice or bill (clearly marked as being paid), based on these guidelines:  (1) Cancelled check; (2) Credit (or debit) card receipt, or:  (3) Electronic funds transfer receipt (bank-to-bank transfer, ATM slip, withdrawal slip, etc.).  For example, if you paid the provider with cash, you have to show proof of the cash withdrawal from your financial institution (e.g., ATM slip, withdrawal slip, bank-to-bank transfer, copy of your bank statement, or copy of your bank passbook).  If you withdrew funds from an ATM to fund your cash payment, but did not retain the ATM slip, we suggest you print out a record of your bank statement showing the date and amount of your ATM withdrawal.  If submitting a bank or credit card statement, or copy of bank passbook, make sure your name is clearly legible, the pertinent withdrawal transaction and amount is properly annotated (you may blank out all other entries), and your account number is blanked out (for your protection).  It's possible that you may still receive a letter from TRICARE requesting additional proof of payment in order to process your claim.  Use Common SenseWhat do you need to provide to prove to a busy claim adjudicator that you in fact paid the claim?

     c.  Refusal to Submit Proof of Payment.  If you or someone you know has received a claim reimbursement without submitting proof of payment, consider yourself lucky, but don't expect that luck to carry forward each time.  Every now and then a retiree beneficiary will stubbornly refuse to submit proof of payment with their claim and then ignore TRICARE's follow-up request to submit proof of payment.  If you refuse to submit proof of payment, any reimbursement due you will instead automatically be sent by TRICARE to the care provider.  When this occurs don't expect to receive reimbursement until YOU submit proof of payment.  In this scenario, to receive any reimbursement due you, YOU would still need to FIRST provide proof of payment to TRICARE (WPS), then the care provider must return the funds to TRICARE, and only then will TRICARE eventually send the reimbursement to you.  Refusal to submit proof of payment and ignoring TRICARE's follow-up request to do so is counter-productive and self-defeating.

English Language Documents & Statements

5.  English Language Documents & Statements.  While beneficiaries may select providers of their choice, it is recommended that the selected providers have the ability to produce their medical documents and billing statements in English. Documentation and billing statements that are submitted in a foreign language will require contracted translation services which will delay claims processing and payment.  For claim integrity reasons, translations by anyone other than the provider or the TRICARE translation contractor will not be accepted.  Lastly, remember to always keep a copy of each claim submitted.

Inpatient Billing Statement

6.  Inpatient Billing Statement.  As an integral part of TRICARE's ongoing fraud prevention efforts, for inpatient hospital stays TRICARE requires detailed itemized inpatient billing statements from health care providers.  For example, inpatient billing statements must show the precise date a medical service and/or medication was provided.  No longer accepted is only listing the inpatient period.  A daily record of services and/or medication is required.  What does "daily record" mean? It simply means that on the billing statement there's a date next to the service and/or medication provided.  It isn't necessary to list by day (e.g., On July 25, 2017 the following was provided...) unless of course a care provider wishes to provide an inpatient billing statement in that format.  Lastly, remember to always submit Proof of Payment with your TRICARE claim.  If you have Other Health Insurance you must first file a claim with that third-party insurance provider before filing a claim with TRICARE.  If any pertinent questions please contact TRICARE Overseas.

Take-Home Medication

7.  *Take-Home Medication*.  When discharged after inpatient hospitalization, beneficiaries are often prescribed *Take-Home Medication* (aka *Home Medication*).   When this occurs, send WPS a separate claim only for the take-home medication. For timely payment consideration of your take-home medication claim be sure to include the following:  (1) DD Form 2642 stating in Block 8a: “Home Medication due to Hospitalization for _____________” (Block 8c:  Check “Pharmacy”); (2) Inpatient Medical Report, and; (3) Separate Itemized Bill with only the Home Medication listed (all medication details clearly stated).

       a.  Separate Itemized Billing Statement Required for *Take-Home Medication*.  As stated in paragraph 7 immediately above, in order for TRICARE to reimburse *Take-Home Medication*, the take-home medication must be separately invoiced, and not included on the inpatient billing statement, nor can any other items be included on the take-home medication itemized bill.  If not separately invoiced, the take-home medication will not be reimbursed.  Once again, during inpatient discharge you must obtain a separate itemized bill for *Take-Home Medication*.

Physiotherapy (Physical Therapy)

8.  Physical Therapy.  While *Physical Therapy* is the more commonly known street name, and is also the name used on the website, in medical jargon it's *Physiotherapy*; or *PT* for short.  In order to ensure that any claimed physiotherapy is medically necessary (not all physiotherapy is medically necessary), TRICARE Overseas requires certain specific details.  (In practice, we recommend you contact TRICARE Overseas for specific limitations to the Physical Therapy benefit before you start a Physical Therapy regimen).  The Physiotherapy Report Form, when properly completed, provides TRICARE with the required information to process your claim.  If your care provider uses a similar form that provides the same details you may instead submit their form with your TRICARE claim in lieu of the TRICARE Overseas form.  If you didn't bring the TRICARE Overseas Physiotherapy Report Form to your care provider to complete, the best solution is to ask your care provider to download/print it by clicking on the link above.  If for whatever reason a physiotherapy report form is not completed, ensure your care provider includes the required details in a Medical Certificate or Report, else, the processing of your claim will be delayed until you submit the required details to TRICARE.  (Note:  *Occupational Therapy* is different from Physical Therapy and is briefly discussed on our webpage here).

DD Form 2527 - Possible Third-Party Liability

9.  Third-Party Liability.  If your claim is the result of an injury, include DD Form 2527 with your claim.  If unsure whether to submit DD-2527, submit it!  It’s better to submit it than for WPS to delay the processing of your claim until you do.  “Payment of your claims has been suspended until we receive more information.  Your claims, and any related claims that are subsequently received, will be denied if this form is not completed and returned within 35 days from the date of this letter.”

Bundling Claims

10.  Bundling Claims.  If your goal is timely reimbursement of your claim, submit separate claim forms for each unique patient encounter/date of service.  It's not advisable to include too many different conditions or treatments in a single claim.  For example, even if you're thinking about submitting a single claim for one year's worth of monthly follow-ups for the same medical condition, it's a better choice to submit two claims instead, each covering a six month period.  Including too many treatments in a single claim greatly ups the chance that a busy claims clerk will miss something, and in-turn, you requesting reconsideration (followed by filing an appeal, and then a grievance if the appeal is denied).  Use your best judgment.  (Also see paragraph 4a above about submitting Proof of Payment with bundled claims).

File Claims Electronically

11.  File Claims Electronically.  The fastest way to get money back is to file your claim online and sign up for direct deposit (see Section XI below).  Once you’ve established a Beneficiary login account by registering on the TRICARE Overseas portal, and once you log in, you may submit your claim(s) electronically (proof of payment is still required).  For details on the filing method, and to help ensure a smooth, trouble-free electronic claim(s) submission, please review the TRICARE Overseas electronic claims filing guide.

File Claims by Mail

Wisconsin Physicians Service (WPS) - Claims Address
TRICARE Overseas Program
P.O. Box 7985
Madison, WI 53707-7985
Tel:  1-877-451-8659 (Toll Outside U.S.)
(Sunday, 7pm CST through Friday, 7pm CST)

WPS - Customer Service Address
P.O. Box 7992
Madison, WI 53707-7992
Tel:  1-877-451-8659 (Toll Outside U.S.)
(Sunday, 7pm CST through Friday, 7pm CST)

12.  File Claims by Mail.  Submit claims with Proof of Payment (see paragraph 4 above) to the TRICARE Overseas claims processor, WPS, at the above address.  For care received overseas, including in U.S. territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico and the U.S. Virgin Islands), submit claims to the TRICARE Overseas Program claims processor (WPS), regardless of your home region.  If you're a dual-eligible beneficiary (Medicare & TRICARE), WPS is your claims processor. Once again, it's the beneficiary's responsibility to make photocopies and mail claims.  Lastly, reimbursement checks have a 120-day expiration so be sure to deposit in a timely manner, else it's up to YOU to request a replacement claim check from WPS (see the Expired Check section below under Claim Reimbursement).  Better yet, sign up for claim reimbursement via TRICARE Overseas' Direct Deposit service (more information is available on our webpage here).

TRICARE For Life Beneficiaries:  For care received outside of the U.S., use the same TOP claims address used by TRICARE Overseas Select beneficiaries (P.O. Box 7985).

Medical Bills of Deceased Sponsor or Dependent

*** Claim Filing - Deceased's Medical Bills ***

Please first contact the JUSMAGTHAI TRICARE office before filing a claim !

13.  Medical Bills of Deceased Sponsor.  Claim processing in this situation can easily be delayed for a number of reasons, therefore, it's best to contact the JUSMAGTHAI TRICARE office BEFORE filing a claim.  The TRICARE Overseas claims processor, WPS, normally delays claim processing until it's proven who paid the unreimbursed medical expenses of the deceased beneficiary.  While the person who paid for end-of-life unreimbursed medical expenses is likely to be the Primary Next-of-Kin (PNOK), this isn't always the case.  This is the primary reason why WPS delays claim processing until it can be proven exactly who paid those bills.  When an individual uses a credit card to make payment it's typically easy to prove exactly who paid.  In situations where cash was used or a bank transfer was made, it may not be clear who paid.  As well, if other existing unreimbursed medical expenses were paid by the then living beneficiary, the same now deceased beneficiary clearly cannot be reimbursed.  In these situations, WPS typically requests the deceased beneficiary's NOK or representative to obtain a court judgement essentially stating that a specific individual (or the Estate) is entitled to any TRICARE claim reimbursements.  Also see the Overseas Estate Notification form.

Historical Note:  In a case years ago, claim reimbursement was issued to the PNOK (widow) but it was later proven that the decedent's daughter had in fact paid the medical expenses.  Unfortunately, the widow refused to return the funds to TRICARE or remit to the daughter.  At that point it became a civil matter between daughter and widow.  There was nothing TRICARE legally could do except to revise claims policy to delay processing of future claims involving deceased beneficiaries.

Important Reminder:  Local hospitals typically will not release a decedent's body until the hospital invoices' outstanding balance is paid in full.  Please plan accordingly.


XI.  Claim Reimbursement

Direct Deposit Service

1.  Claim Reimbursement via Direct Deposit.  Automated direct deposit is now available!  Beneficiaries registered on the secure claims portal at can sign up to receive payment for their TOP Claims via direct deposit.  Once signed up, you will receive payments in USD currency (only) to your U.S. bank account through an Automated Clearing House (ACH).  It's quick, safe and convenient.  Visit the secure claims portal (TRICARE Overseas website) today to sign up!  Contact your TOP Regional Call Center and press option #2 if you have questions or need assistance.  Click here to learn how to register for Automated Direct Deposit.

JUSMAGTHAI TRICARE Office Note:  Financial institutions participating in the U.S. ACH system have a valid 9-digit numeric American Banking Association (ABA) routing number (SWIFT codes are not acceptable).  We highly encourage you to take advantage of Automated Direct Deposit.  If you do not have a U.S. bank account, or have not yet signed up for claim reimbursement via direct deposit, you can still receive reimbursement via paper check in USD or Thai Baht (the currency choice made by the beneficiary in Block 13 on the DD-2642 claim form).  Please contact TRICARE Overseas for assistance.

Paper Checks - Error, Expired, Lost

2.  Reimbursement Check Problems.  If your TRICARE claim reimbursement paper check is not in the currency you requested (THB or USD); payee name is incorrect or misspelled; check has expired (120-day expiration date from the date of issue); was lost in the mail, etc., YOU need to contact the TRICARE Overseas claims processor (WPS) to request check reissue.  WPS is unable to reissue a check until the current check is returned to WPS or it expires after 120 days.  Check reissue typically takes many months to resolve, so for example, if you absolutely want a check in Thai Baht instead of USD, it's not a timely fix.  Lastly, before you return a check to WPS for reissue we recommend you write *VOID* across the face of it and keep a copy for your records.  (Direct Deposit:  To avoid the hassle of currency errors when you desire reimbursement in USD, TRICARE Overseas now offers a Direct Deposit option for claim reimbursement in USD--see paragraph 1 above).

Reimbursement Mistakenly Sent to Care Provider

3.  Provider Mistakenly Paid.  Every now and then TRICARE mistakenly sends a claim reimbursement due a beneficiary to the care provider instead.  When this occurs the care provider typically tries to contact the beneficiary to inform them of the error, and also notifies TRICARE.  This is one of the reasons why it's extremely important that YOU ensure your care provider and WPS (TRICARE Overseas claim processor) have your current contact information (the same applies to keeping your DEERS record updated).  Also, the care provider will first have to remit the reimbursement back to TRICARE before TRICARE will reimburse you.  Due to the high volume of claims processed by WPS errors of various types sometimes do occur (also see our Appeals & Grievances section on this webpage).  In order to receive a claim reimbursement due you when this type of payment error happens, please remain calm and be cooperative to help resolve the matter.  Thank You!


XII.  Appeals & Grievances

File an Appeal

1.  Filing an Appeal.  Beneficiaries who disagree with certain benefit-related decisions made by the Defense Health Agency (DHA) or by a TRICARE contractor have the right to appeal those decisions.  The appeals process varies depending on whether the denial of benefits involves a medical necessity determination, factual determination, provider authorization, provider sanction, and/or a dual-eligible determination.  Beneficiaries will be notified of the appeals process they should follow at the same time they receive a written decision.  All initial determination and appeal denials explain how, where, and by when to file the next level of appeal.  For issues that can't be appealed, such as concerns with the quality of health care service you received, TRICARE provides a grievance process that allows you to submit in writing your concern or complaint.

2.  Pharmacy Appeals.  If you disagree with the decision on your pharmacy claim, or if your request for medical necessity or prior authorization is denied, you may file an appeal.  The request for reconsideration--or appeal--of your pharmacy claim, medical necessity or prior authorization decision must be in writing, signed, and postmarked or received by Express Scripts within 90 calendar days from the date of the decision, and must include a copy of the claim decision.

File a Grievance

3.  File a Grievance.  If you have a complaint about the quality of the care you received, if a provider/facility behaved inappropriately or any other non-appealable issue, you can file a grievance.  The grievance process allows the opportunity to report in writing any concern or complaint regarding your health care quality or service.  Any TRICARE beneficiary can file a grievance and a sponsor, parent or guardian or other representative may file on behalf of a dependent child.

4.  Overseas.  A grievance is a written complaint or concern about a non-appealable issue regarding a perceived failure by any member of the health care delivery team--including authorized providers, military providers, a TRICARE contractor, or subcontractor personnel--to provide appropriate and timely health care services, access, or quality, or to deliver the proper level of care or service.  The grievance process allows to report in writing any concern or complaint regarding health care quality or service.  Any TRICARE civilian or military provider; TRICARE beneficiary; sponsor; or parent, guardian, or other representative of an eligible dependent child may file a grievance.  The TRICARE Overseas Program Contractor (International SOS) is responsible for investigating and resolving all grievances.  Grievances are generally resolved within 60 days of receipt.  Following resolution, International SOS will notify the party submitting the grievance that the review is complete.

5.  Pharmacy.  All grievances about a pharmacy provider, such as a network pharmacy, go directly to Express Scripts.


XIII.  Medicare & TRICARE

Medicare Part B & TRICARE

*** Defense Manpower Data Center (DMDC) - milConnect ***

Life Events That Impact Your Benefits - Medicare

1.  Medicare & TRICARE.  Age 65 is when most (not all) individuals first become eligible for premium-free Medicare Part A (hospital insurance).  In order to keep your TRICARE benefits (TRICARE For Life) when you first become eligible for premium-free Medicare Part A (due to age 65, or earlier due to certain disabilities, end-stage renal disease, or Lou Gehrig's disease), you must enroll in Medicare Part B (premiums):  "TRICARE beneficiaries who live overseas and who are eligible for premium-free Medicare Part A must have Part B to remain eligible for TRICARE even though Medicare does not provide coverage overseas."  In certain situations you may apply online for Medicare Part B, or you may have to email or phone SSA Manila to start the Medicare Part B enrollment process (or to confirm enrollment).  Learn More:  How To Apply Online For Just Medicare.  The U.S. Embassy, Bangkok also provides some general information on Medicare Part A and Part B.

Note:  "Residents of Puerto Rico or foreign countries will not receive Part B automatically.  They must elect this benefit."

JUSMAGTHAI TRICARE Office Note:  To set straight incorrect information published in the December 2015 local retiree newsletter stating that "... registering for MEDICARE Part B are handled by the DEERS office.", the JUSMAGTHAI DEERS Office does NOT handle Medicare Part B enrollment!  No DEERS office does.  The Social Security Administration manages Medicare Part B enrollment.  What DEERS offices worldwide can do is to verify if Medicare Part B enrollment is annotated in your DEERS record after you enroll in Medicare Part B.  When the member enrolls in Medicare Part B, Medicare [normally] notifies DEERS that Part B has been obtained.  If Medicare does not automatically notify DEERS, you can present your official Medicare Part A/B card to DEERS office staff and they in-turn can use your official Medicare card to update your DEERS record.  Again, Medicare Part B enrollment is managed by the Social Security Administration.

Social Security Administration - Manila
Social Security Administration
United States Embassy
1201 Roxas Blvd., Ermita
0930 Manila, Philippines
(Note:  See SSA Manila Webpage for U.S. Address)

Tel:  +63-2-301-2000 Ext. 9
Fax:  +63-2-708-9723
Social Security Administration - Manila
SSA:  Medicare Benefits  |  Medicare Booklet
Medicare:  |  Medicare & You Handbook

        a.  Frequently Asked QuestionSince Medicare does not provide coverage outside of the United States then why must I enroll in Medicare Part B at age 65 if I want to keep my TRICARE benefits?  Answer:  Federal law is written as such in the FY 2001 National Defense Authorization Act (NDAA) (Public Law 106–398--Oct. 30, 2000) (Section 712, p. 176).

        b.  Beneficiaries Who Don't Qualify for Medicare Part A.  Pertaining to Medicare Part B enrollment at age 65, in certain limited cases you may not be required to enroll in Medicare Part B at age 65 to retain your TRICARE eligibility.  The operative word being may.  One such scenario is having less than the required 40 Social Security work credits (10 years of work).  In two contrasting actual examples concerning two retirees that each did not have the required number of Social Security work credits, one was required to enroll in Medicare Part B at age 65 to remain TRICARE eligible, the other was not.  The difference?  Even though the first retiree did not have the required number of work credits (quarters of coverage), he did pay Medicare taxes for the required quarters of coverage while employed to be eligible for premium-free Medicare Part A.  (This topic is explained in further detail at:  Original Medicare (Part A and B) Eligibility and Enrollment).

         c.  TRICARE Eligibility Determination.  Not all individual situations are straightforward or clear as to when (or possibly if) you or your spouse is required to enroll in Medicare Part B to retain TRICARE benefits.  Begin by carefully reviewing the related TRICARE-Medicare publications linked on the TRICARE website.  If you do have TRICARE eligibility questions that are related to Medicare enrollment, contact DEERS.  The service branches through DEERS are the only legally authorized agencies to rule on TRICARE eligibility--not TRICARE and not SSA.  Therefore, if at age 65 you have less than 40 Social Security work credits (10 years of work) and you're unsure as to whether or not you're required to enroll in Medicare Part B to remain TRICARE-eligible, it may be in your best interest to request a TRICARE eligibility case review and ruling from DSO (DEERS).  DSO will coordinate with SSA and then notify you of their ruling once your case review is completed.  If you request a case review, it's best to request it well before you enter your Medicare Initial Enrollment Period (see paragraph 3 below) just in case DSO rules that you're still required to enroll in Medicare Part B to retain your TRICARE eligibility at age 65.

Information Mailed to Beneficiaries

2.  "What publications and correspondence are sent to beneficiaries to inform them that they must purchase Medicare Part B to retain TRICARE benefits?"  Medicare-related publications and correspondence that is routinely mailed to beneficiaries (you and, where applicable, your spouse or children):  (Source:  milConnect - FAQs section)

  • The Medicare & You Handbook is mailed by Medicare when the beneficiary becomes Medicare Part A eligible.
  • The Welcome to Medicare Pamphlet is mailed by Medicare 3 months prior to the beneficiary's Medicare effective date.
  • The Turning 65 Medicare Letter is prepared by TRICARE and mailed by DMDC 5 months prior to the month that the beneficiary turns 65.
  • The Under 65 Medicare Letter is prepared by TRICARE and mailed by DMDC after CMS (Centers for Medicare & Medicaid Services) notifies DMDC that the beneficiary is Medicare eligible.

Important Note!  In order to receive important Medicare & TRICARE information, YOU must keep your mailing address updated with the Social Security Administration and keep your mailing address updated in DEERS (see our DEERS section). As well, when you read your Medicare notification letter from TRICARE, please take the time needed to fully understand it. The same applies to the Medicare & You Handbook.  Each one contains important TRICARE and Medicare benefits details.

Avoid a Break in TRICARE Coverage

3.  Retired Service Members and Families.  Since Medicare does not provide benefits for medical care received outside of the U.S., TRICARE is the primary source of health benefits.  If you aren’t receiving Social Security benefits, RRB benefits, or a federal annuity from the Office of Personnel Management, you must sign-up for Medicare Part A and Part B (or you must have proof of ineligibility for Medicare).  To avoid the Medicare surcharge for late enrollment, you must enroll in Part B during your Medicare Initial Enrollment Period (seven-month period that begins three months before you turn 65, or four months if your birthday is on the first of the month).  To avoid a break in TRICARE coverage enroll no later than two months before you turn 65.  If you enroll any later, your Part B effective date will be delayed and you will have a break in TRICARE coverage.

Medicare Part B - Effective Date

4.  Inspect Your Medicare Card.  Once you receive your Medicare Part B card, ensure the effective date is correct and Medicare Part B enrollment is reflected in your DEERS record.  If you believe the effective date is incorrect YOU must contact Medicare.  Lastly, ensure Medicare Part B is reflected in your DEERS record before you renew your DoD ID card.  If you didn't receive your Medicare Card (or you misplaced it) you may click here to request a replacement.

Medicare Part B - Late Enrollment

5.  Late Enrollment in Medicare Part B.  For every 12-month period beyond your Medicare Part B Initial Enrollment Period (based on your 65th birthday, or earlier due to certain disabilities, end-stage renal disease, or Lou Gehrig's disease) that you wait before you enroll, you incur a 10% surcharge that's added to the monthly premium (for life).  In this scenario, you can then only enroll in Medicare Part B during the annual General Enrollment Period of January-February-March (Medicare Part B effective date is 1 July of that same year).  To enroll or confirm enrollment in Medicare Part B, contact SSA Manila.  To learn more about Medicare Part B, visit the SSA and Medicare links in paragraph 1 above in this section.


XIV.  Provider Resources

Providers -
Rates and Reimbursement
TRICARE Service Centers (Pacific)
• • •
Clinical Services
Health Care Quality & Safety
Additional Assistance
Provider Education Material - Tricare-Overseas
TRICARE Provider Education Letter
CMS-1500 - Health Insurance Claim Form
Hospitalization Summary - Worksheet
Register (Provider)  |  Help - Overseas
TRICARE Pacific - TAO-P (Japan)


XV.  TRICARE and the Affordable Care Act (ACA)


*** 2017 Tax Cut and Jobs Act ***

The ACA "Individual Mandate" that requires basic health insurance coverage or pay a tax penalty has been repealed effective January 1, 2019.

1.  TRICARE and the Affordable Care Act (ACA).  The Affordable Care Act, also known as the health care reform law, requires you to maintain basic health care coverage--called minimum essential coverage.  Beginning in 2014, if you don't have minimum essential coverage, you may have to pay a fee for each month you aren’t covered.  Note:  TRICARE Overseas Select and TRICARE For Life meet the minimum essential coverage required by the health care reform law.  Unless you’re considering other health coverage, you don’t need to take any action at this time.  ACA Tax Information - DFAS.


TRICARE Overseas

Pacific Area - International SOS, Singapore


Customer Service

Regional Direct:  +65-6339-2676 or Toll Free:  0018004418952

Medical Assistance

Regional Direct:  +65-6338-9277 or Toll Free:  0018004417902


• • •

TRICARE Claims Inquiries (USA)

Wisconsin Physicians Service (WPS)
Telephone:  1-877-451-8659 (Toll Outside U.S.)
Client Service Hours:  Sunday, 7pm CST - Friday, 7pm CST
(Open 24 hours in between those days/times and closed on Saturday)


Nurse Tiptida Dhatsuwanna (Thida)
Tel:  02-287-1036 Ext. 512
Fax:  02-287-1575

Nurse Panisara Puangsilpa (Aoi)
Tel:  02-287-1036 Ext. 511
Fax:  02-287-1575

Street Address
TRICARE Services, Rm. J-202
7 Sathorn Tai Rd.
Bangkok 10120 Thailand

U.S. APO Address
APO AP 96546-9998


*** TRICARE (Thailand) - Retiree Client Service Hours ***

• Tuesday - Wednesday - Thursday •

Time:  0800 to 1100 !

*** Closed U.S. & Thai Holidays ***

(Also closed when Mission duties take us away from the office.)

• Lengthy or Complicated Issues, Please Email or Call to make an Appointment •

Bldg. "J", Room J-202 (Opposite Mailroom - Up the Stairs to 2nd Floor)
(To Request Access - Push the Intercom Button to the Right of the Exterior Door)

* TRICARE Pacific Health Benefits Advisor - Bangkok, Thailand *

Last Reviewed & Updated:  1 January 2018

(The appearance of hyperlinks does not constitute endorsement by the U.S. Department of Defense (DoD)
of the information, products or services contained therein.)