*** Retiree Activities Office (RAO) - Thailand ***

                                                                                                                                                                                                                                                                                     JUSMAG  |  Benefits  |  VA Disability  |  Survivor Assistance  |  Direct Deposit  |  Space-A  |  Visiting Thailand  |  Things We Don't Do  |  Thank You

• Rules of Engagement •

1.  Integrity.  An integral part of our duties and responsibilities includes being good stewards with U.S. taxpayer dollars.  Be advised and forewarned we will not knowingly help applicants file false claims!  Any attempts at intentionally filing a false application or claim to defraud the U.S. Government (USG) will immediately terminate assistance from our office, and your name being forwarded to the Chief, JUSMAG-THAI, and to the U.S. Federal Government agencies involved.  Full disclosure is the only lawfully-acceptable method.

2.  Courtesy and Respect.  We routinely handle a large amount of Privacy Act information that is protected by law, and plainly speaking, is none of anyone else’s business.  Therefore, please show us, and any clients ahead of you in the queue, the proper respect and courtesy by not barging into any of our offices nor interrupting when we’re assisting clients--whether or not a client is sitting in front of us.  Don't assume that because a client isn't currently sitting in front of us, that we aren't fully engaged in assistance to them.  We will assist you as soon as we are finished with the task at hand, and in queue order.  It is our professional promise that we will take every reasonable precaution possible to respect and safeguard the privacy and dignity of all clients.  Thank you in advance for your cooperation.

3.  Privacy Act and Release of Information.  Beneficiary information is protected by the Privacy Act of 1974 (amended) and medical information is further protected by The Health Insurance Portability & Accountability Act (HIPAA) of 1996.  By law, we are only authorized to release limited information.  Other release of information may only be authorized by the beneficiary.  For example:  We sometimes need to share information with a Veterans Service Organization (such as the DAV or VFW) to aid the benefits process, but only if authorized to do so by the beneficiary.

4.  Third-Party Helpers.  If anyone (other than RAO staff) claims that they can "help" you with the RAO--they most definitely cannot--unless RAO staff agree to the third-party involvement.  For example, so-called notarized letters of agreement between a claimant and a third-party helper, or even legal representation, has no official status in the RAO.  RAO staff at all times retain decision authority on extending client assistance.  In most instances, extending assistance is trouble-free.  Nonetheless, as in all organizations that see a large number of clients, the RAO occasionally encounters less than honorable persons, and has responded accordingly.

5.  Emailing the RAO.  We welcome your emails, and due to the large volume of emails we receive weekly--and to help us out--we simply ask you to follow these basic Ground Rules: 

     • Be Professional and keep it Official:  Please, absolutely NO racial slurs or improper language, no pen pal chit-chat, no jokes, no complaints about how the U.S. Government promised you this-or-that, no CAPWIZ or legislative updates (unless a particular bill was signed into law--we do welcome those), and especially, NO colorful political commentary, be it U.S. or Thai.

     • Please also keep your emails brief, clear, and to the point, and by all means, DO NOT WRITE IN ALL CAPS.  “ALL CAPS” is difficult to read and is deemed ((( SHOUTING ))) by internet etiquette standards.  In a nutshell, anything that distracts the reader from your core message including penning rude or abusive missives, and/or rambling incoherently, will ensure your email is promptly dismissed. 

     • Unofficial, Unprofessional, and Non-Constructive emails are distractions and substantial time wasters, hence, normally only one policy reminder is given per person before repeat offenders are removed from our emailing list--without notice--and their email addresses added to the RAO's "Blocked Senders" email filter.  Lastly, certain unprofessional emailers will not receive a policy reminder, and instead will immediately be removed from our emailing list.  Thank you in advance for your professionalism and cooperation.

6.  Telephoning the RAO.  We welcome your calls, just please note that telephone calls go unanswered when we’re busy assisting clients.  While we prefer email contact, if you do phone, the best option is to phone our office after 1300 hours, as we are usually very busy in the morning.  Also, please keep your phone calls brief, clear, and to the point.  Thank You!  (Please don't leave voice mail requesting callback--our phones are unable to visually alert us to waiting messages.)

7.  Hard of Hearing?  Are you hard of hearing but refuse to use a properly functioning hearing device--yet still expect others to accommodate you?  Be duly informed:  ((( OUR SHOUTING DAYS ARE OVER! ))).  Therefore, you may wish to plan your calls or visits to the RAO accordingly.  Shouting is extremely disruptive to RAO clients and staff, as well as to our dental office neighbors behind the partition in the library.  We have no hesitation whatsoever about approaching you to lower your voice.  Save yourself the embarrassment by making the correct choice to be respectful of those around you.

• Joint U.S. Military Advisory Group, Thailand •                                                                                                                           (Back to Top)

1.  JUSMAG-THAI is a Thai Military Facility.  Entry into JUSMAG, and the services available to the retiree community while at JUSMAG, is a privilege. Being that JUSMAG routinely hosts U.S. and Thai General/Flag Officers, and other visiting U.S. and Thai military, and civilian dignitaries, please show our hosts the proper respect and courtesy by conducting yourself in a professional manner when visiting JUSMAG--this also includes you being personally responsible for the actions of your dependents and guests.  If bringing a vehicle into JUSMAG please park in designated visitor parking, and also be aware of the numerous "adopted" stray cats walking and lying about.  (JUSMAG Staff Contact Email:  jusmagthai@jusmagthai.org.)

2.  Defense Enrollment Eligibility Reporting System (DEERS) (DoD ID Cards).  The JUSMAG-THAI (Joint Support Section) Retiree Service Hours for DoD ID Cards and DEERS updates are Tuesday-Wednesday-Thursday, 0800-1100 hours (excluding U.S. & Thai holidays).  These days and times are hard and fast so plan accordingly (appointments not accepted).  Retiree and dependent DoD ID Cards may be renewed up to 30 days prior to card expiration.  Be sure to bring your current DoD ID Card and any documentation (original or certified) pertinent to your visit.  Thai and other foreign language documents require certified English translation.  Also, two pieces of current Thai government (or other nation) or USG-issued photo identification showing Name, Date of Birth, and Signature--your current DoD ID Card counts as one of the two.

     • The DEERS/DoD ID Card Station is located in room E-206--turn right after entering the main gate, walk under the large overhang, then turn left and go up the stairs to the 2nd floor (Bldg "E"), and enter the glass doors immediately on your left (short entry hallway--office is almost straight ahead, diagonally to your left).  Please direct specific queries to Tel:  02-287-1036 Ext. 180, or Email:  jusmagthai@jusmagthai.org.  Since the DEERS system sometimes unexpectedly "goes down" it's best to call ahead to the above extension # before you travel to JUSMAG.  Also, please be advised that the primary duties of the Joint Support staff often take them away from their desks, therefore, phone calls to them may go unanswered.  (Please don't leave voice mail requesting callback given that their primary duties take mission priority).

     • The most frequently asked question is:  What do I need to bring to renew my DoD ID Card?  For DoD ID Card renewals, you must bring your current DoD ID Card and one additional Thai government (or other nation) or USG-issued photo ID.  (Note:  Photos are taken digitally--there's no need to bring a photo with you.)  If you no longer have in your possession your DoD ID Card, you must also file/obtain a police report before a replacement DoD ID Card can be issued--foreign language police reports require certified English translation.  Please direct specific queries to Tel:  02-287-1036 Ext. 180, or Email:  jusmagthai@jusmagthai.org.  Since the DEERS system sometimes unexpectedly "goes down" it's best to call ahead to the above extension # before you travel to JUSMAG.

     • The second most frequently asked question is:  I just got married so what do we need to bring to get my wife a DoD ID Card?  Your (the sponsor's) current DoD ID Card and one additional Thai government (or other nation) or USG-issued photo ID, two pieces of Thai government (or other nation) or USG-issued photo ID for your wife, original or certified Marriage Certificate with certified English translation (if not already in English), and if sponsor and/or spouse were previously married, Divorce Decree with certified English translation (if not already in English).  Note:  Photos are taken digitally--there's no need to bring a photo with you.  Please direct specific queries to Tel:  02-287-1036 Ext. 180, or Email:  jusmagthai@jusmagthai.org.  Since the DEERS system sometimes unexpectedly "goes down" it's best to call ahead to the above extension # before you travel to JUSMAG.

     • As a reminder, DoD ID Card holders are required to check-in with DEERS every four years, and at age 65 (Medicare Part B).  For simple address updates, you may do so online:  DEERS or milConnect.  Since a dependent DoD ID Card has a four-year expiration, if the sponsor is married, renewing a dependent ID Card satisfies the four-year rule for updating the sponsor's record.  Please direct specific queries to Tel:  02-287-1036 Ext. 180, or Email:  jusmagthai@jusmagthai.org.  Since DEERS sometimes "goes down" it's best to call ahead to Ext. 180 before you travel to JUSMAG.

     • Keep your DEERS records up to date!  Life events such as moving, marriage, divorce, death, or simply having a child go off to college are milestones in family lives that require DEERS updates.  Keeping your DEERS records current means uninterrupted receipt of your retirement pay and access to the TRICARE health system.  Mistakes or outdated information in DEERS has caused pay problems, and problems with beneficiary's TRICARE claims (e.g. claim denial).  For simple address changes, you can update your DEERS address via several different methods:  In-person at JUSMAG-THAI, Online (DEERS or milConnect), and by Phone, Fax or Mail to DEERS in California.  Beneficiaries may contact DEERS at 1-800-538-9552. (Reminder:  Updating your information in DEERS does not update your information with DFAS (and vice-versa)--you must separately update your DEERS and DFAS records.  DFAS:  Ask DFAS  |  Tel:  1-216-522-5955 or 1-800-321-1080.  Retirees can also change bank and mailing addresses by using myPay.)

3.  JUSMAG-THAI Mail Room (Policy Memo).  Minimal services.  For registered mail pick-up, visit the APO (Air Force Post Office--please see APO information in the 2nd paragraph below).  Service Hours:  Monday-Friday, 1030-1200 & 1300-1600 (excluding U.S. & Thai holidays).  Please save any phone calls for after 1300 hours (Rm C-109, Ext. 168).  The JUSMAG-THAI Mail Room is open to U.S. Military Retirees, Gray-Area Retirees at age 60, and eligible unremarried surviving spouses who have a "Box-R" Air Force Post Office (APO) box at JUSMAG.  To sign-up for a "Box-R" mail box U.S. military retirees must have and show in-person a valid blue color DoD ID Card (DD-2), or original/certified DD-214 (or earlier equivalent) AND a valid gov't-issued photo ID.  Eligible unremarried surviving spouses must have and show a valid tan-colored DoD ID Card (DD-1173).

     • In addition to abiding by mailing guidelines, authorized patrons are required to pick-up their mail at least once every 30 days and keep their locator information up-to-date.  Also, please be courteous and respectful with the clerk as the clerk doesn't create policy, but it's their professional duty to abide by and enforce it--please also extend the same courtesy and respect to the staff managing the U.S. Consulate General Mail Room (Chiang Mai), and to APO staff.  APO access for U.S. military retirees is strictly a privilege, not a right.  (Please Note:  The Air Force Post Office (APO) in the Old U.S. Embassy Compound (Bangkok), and the Mail Room at the U.S. Consulate General (Chiang Mai), are not part of JUSMAG--they each have their own separate and distinct chain-of-command.)

     • Air Force Post Office (APO).  Contrary to urban legend, the JUSMAG-THAI Mail Room does not sell U.S. (or Thai) postage stamps (neither does the RAO).  To purchase U.S. postage stamps, and for other U.S. postal services (U.S. currency or check only--Thai Baht and credit cards are not accepted), you must visit the APO (Monday-Friday, 0900-1700) in the Old U.S. Embassy Compound (aka "EOB") on Wireless Road--you'll need your DoD ID Card at the APO so leave another form of USG-issued photo identification at the Security Checkpoint.  Lastly, to receive registered mail, the APO hours for registered mail pick-up are Monday-Friday, 0900-1400.  (Note:  When visiting the APO in the morning, U.S. Embassy security staff will not permit you entry into the compound until the APO opens at 0900 Hours).  DoD Policy:  DoD Postal Manual (AP1.3.14. Service for Retired Military Personnel (pp 342))  |  TRICARE Medication Policy.

4.  JUSMAG-THAI TRICARE.  The JUSMAG-THAI TRICARE office is not funded to assist the retiree community, and does so strictly as a courtesy, duties permitting, and only when TRICARE-Overseas (International SOS, Singapore) is unable to answer your query.  If International SOS is unable to directly answer your pertinent TRICARE questions they will make an applicable referral to the office that can. Email International SOS, Singapore: sin.tricare@internationalsos.com  |  Telephone SOS-Singapore:  Customer Service Regional Direct:  +65-6339-2676 or Customer Service Toll Free: 0018004418952 |TRICARE Claims Inquiries (WPS):  Telephone:  1-877-451-8659 (Toll Outside U.S.)  |  WPS Customer Service Address.

     • Please give the TRICARE Services Representatives the professional courtesy and respect they've earned and deserve.  They don't create policy, but it's their professional duty to abide by and enforce it.  If you have a legitimate need to seek assistance from the JUSMAG-THAI TRICARE staff, bring your current DoD ID Card and all documents pertinent to your visit.  Just remember, in most cases it's YOUR personal responsibility to assemble and complete YOUR own paperwork, make YOUR own copies (TRICARE and RAO staff don't make copies), and promptly leave the office when you've been assisted--be considerate.  Limited client service hours for retirees and their eligible dependents, and eligible survivors of retirees are Tuesday-Wednesday-Thursday, 0800-1100.  Please respect their schedule. (Rm J-202).

5.  Notary Stamp.  The JUSMAG-THAI Adjutant currently provides a no-fee Notary Stamp service (duties permitting); just be advised that, as before, the notary stamp (it's a "stamp", not a seal) is derived from U.S. Army authority and may or may not be accepted outside of the Department of Defense, especially if those documents are used in legal proceedings--the burden of determining that acceptance rests solely with the person requesting notarization.  Additionally, if your document requires the presence of witnesses in addition to notarization, you must supply those witnesses.  Also, do not sign any documents until instructed to do so by the Adjutant.  Lastly, the Adjutant doesn't notarize income affidavits--you must visit the U.S. Embassy or U.S. Consulate General for a notarized income affidavit.  If you desire notarization, please first visit the JUSMAG Joint Support section (aka “Admin”)--the same helpful folks that issue DoD ID Cards--and tell them the purpose of your visit.  They will direct you to the correct office. Remember, JUSMAG provides this service strictly as a courtesy.

     • Note:  American Citizen Services, U.S. Embassy, Bangkok & U.S. Consulate General, Chiang Mai, provide a fee-based Notarial Service ($50/first seal, $50/each additional seal).  U.S. Embassy:  Notarial Services  |  U.S. Consulate General:  Notarial Services.

6.  No JAG Officer.  JUSMAG does not have a JAG Officer on staff, and therefore, is unable to assist with preparing a Power of Attorney (#3, next section), Living Will, or a Last Will & Testament.  However, you may consult an attorney or visit one of several online "free legal forms" websites and have your document(s) notarized (seal) at the U.S. Embassy/U.S. Consulate General, or roll the dice with a JUSMAG Army-derived Notary Stamp. U.S. Embassy, Bangkok:  Attorney List  |  U.S. Consulate General, Chiang Mai:  Attorney List.

7.  JUSMAG Retiree Entry Badge.  A JUSMAG Compound Entry Badge is available for Retirees, Gray-Area Retirees, and DAVPRM.  If you're still carrying an old school ('non-white') entry badge--especially one that has become delaminated--stop in to get issued a new badge, currently white-colored. Bring your current DoD ID Card plus one (1) One-inch by One-Inch color photograph (headshot) to Khun Eddy, Rm E-206.  No set schedule--K. Eddy makes JUSMAG entry badges, duties permitting.

8.  More Services & Hours of Operation:

•> Aderholt's Annex (formerly 'Teak Room').  Newly renovated!  Monday-Friday, 1530-2230.  Beverages, bar food service, two dart boards, two pool tables, large screen TV, and of course, Camaraderie!  (Rm A-104, Ext. 151).

•> Barber Shop.  Monday-Friday, 0730-1530 (Rm C-128, Ext. 169).  If you want a good haircut for a reasonable price drop by the JUSMAG Barbershop!

•> Dental Services.  Monday & Wednesday, 0700-1700 + Tuesday & Thursday, 0700-1600.  Friday, as-needed.  JUSMAG has one of the best Dental Clinics in Thailand.  They can schedule Regular Check-ups, Cleanings, Fillings, Crown and Bridge work, or a Root Canal.  Payment up front (THB or USD, cash or check only) is required for Retirees, Gray-Area Retirees, DAVPRM, DAVTMP, and their eligible dependents, or eligible survivors.  Pricing comparable with local market professional dental services.  For information on available services and to make an appointment, please Email: acsadental@state.gov, or Telephone:  02-205-4134.  (Rm D-110).

•> Fitness Center.  Monday-Friday, 0500-2100 (Rm G-104).

•> Restaurant.  Food Service Hours:  Monday-Friday, 0600-1400 (Breakfast Served 0600-1100).  Doors close 1500 (Rm B-120, Ext. 150).

•> Tailor (Amrapur Tailors).  Monday-Friday, 1000-1700 & Saturday, 1000-1400.  If you're looking for a Tailor, JUSMAG-THAI has specialists in U.S. Forces Uniforms (customer-supplied material), Pure Blended Cashmere, Lambs Wool, Terylene Sharkskin, Herring Bone, Mohair and Silk Hong Kong Brocade Beaded Sweaters, etc.  Email Amrapur Tailors:  amrapurthailand@yahoo.co.in or amrapurtailors@hotmail.com  |  Cell:  081-343-3930 or 089-456-7251 (from outside Thailand dial:  66-8x-xxx-xxxx).  (Rm C-127).

• Benefits & Entitlements at a Glance •                                                                                                                                                (Back to Top)

1.  Preface.  The information below is only a snapshot of certain benefits, entitlements, and tax info.  For detailed, expert information contact the respective U.S. Federal agency.  Would you like to know the current value of your benefit in Thai Baht?  Check:  OANDA Currency Converter.

2.  Benefits Checklist.  Addresses common benefits and entitlements, needed documents, and questions.  Applies to current benefits and to survivor assistance.  The web links listed elsewhere on this webpage and our Survivor Assistance Guide also contain more information.

3.  Power of Attorney (POA).  A Power of Attorney allows you to designate someone to take legal action on your behalf.  For example, if you're already experiencing medical distress, establishing a POA now before you're physically or mentally incapacitated can help ensure your benefits continue uninterrupted should your medical condition(s) worsen.  Blank Power of Attorney forms are available online from the U.S. Embassy here, or U.S. Consulate General here.  Or, you may use one supplied to you by your attorney, bank, or company, or visit one of several online "free legal forms" websites and have your document(s) notarized (seal) at the U.S. Embassy/Consulate, or roll the dice with a JUSMAG Army-derived Notary Stamp (#5, previous section).  Remember, do not sign a POA until instructed to do so by the Notary.  U.S. Embassy:  Notarial Services  |  U.S. Consulate General: Notarial Services.  (Note:  JUSMAG does not have a JAG Officer on staff, and therefore, is unable to assist with preparing a Power of Attorney.)

4.  Individual Taxpayer Identification Number (ITIN).  With the exception of unique, case-by-case situations, the U.S. Social Security Administration (SSA) normally will not issue a Social Security Number to a Thai Citizen (e.g. non-resident alien spouse) residing in Thailand, even if that person is entitled to, and can be paid, Social Security benefits in Thailand.  Therefore, presuming a non-resident alien spouse is ineligible to be issued a U.S. Social Security Number, in order to file a joint U.S. Federal Income Tax Return, a non-resident alien spouse must apply for an ITIN (IRS W-7, Inst W-7) and enter it in the block for the Social Security Number on the applicable variant of IRS Form 1040 being used.  Further, the IRS will normally delay processing an ITIN application until a tax return is filed.  (Note:  An ITIN is issued by the IRS, not by SSA.)  When possible (and of course, when required), send authorized "copies" of documents to the IRS in lieu of sending "originals".

     • During the ITIN application process, the IRS requires foreign documents from certain countries to be certified (legalized) by the foreign authority that issued the documents, hence, in the case of Thai documents, Thai documents must first be legalized by the Thai Ministry of Foreign Affairs (MFA) at 123 Chaeng Watthana Rd., Bangkok 10210.  Once you’ve accomplished legalization (authorized copy), visit American Citizen Services (ACS, U.S. Embassy or U.S. Consulate General) and have your document(s) authenticated (notarized) by ACS.  The ACS fee for notarization is $50 per document. Neither ACS nor RAO track the MFA legalization fee.  You may contact MFA to learn more about legalization:  http://www.mfa.go.th/web/2689.php.

5.  Beneficiary Pay.  Be it retired pay from DFAS, SSA retirement benefits, VA disability compensation, survivor benefits, etc., if your pay stops, contact your bank (if direct deposit) and/or source agency immediately.  Government (and private) agencies want to be contacted by the beneficiary, yet, the RAO is often asked (and sometimes told!) to "Contact ______ and tell them to fix my pay."  (Tip:  If you're thinking about "telling" us to do something ... let's just say that dog won't hunt.)  If you're able-bodied and able-minded, why needlessly try to place the RAO in the middle?  Why ask to add time and bureaucratic inertia to resolving your issue--an issue that you can fix much easier and faster by yourself?  Most of the time YOU directly contacting the agency brings much swifter resolution, often immediate.  Moreover, trying to tell us that "1-800 numbers don't work from Thailand", simply isn't true.  U.S. Toll Free numbers can be dialed from inside Thailand, no problem--you pay the standard international toll rate.  Be Proactive, it's your benefit.

     • Yes, sometimes beneficiaries do need additional assistance if pay is suspended.  No problem!  That's one of the reasons why we're here.  For Example:  If you don't renew your DoD ID Card at age 65, at some point your retirement pay from DFAS is at greatly increased risk for being suspended--DFAS does this to force you to make contact to prove you're still alive.  When that happens, DFAS sometimes will ask for an official letter attesting to your identity and status.  We have that letter in the RAO--in addition to your existing DoD ID Card you'll have to show us two (2) current (non-expired) pieces of U.S. and/or Thai Government issued Photo Identification.  Do you still use an old-school "thumbprint" DoD ID Card?  If so, your pay from DFAS is at risk for being suspended.  Update your DoD ID Card ASAP!

     • Note:  Surviving family member beneficiaries who are experiencing pay suspension with DFAS, SSA, or VA benefits should respectively contact Defense Finance & Accounting Service (DFAS), SSA Manila, the VA Pension Management Center (PMC) directly, or for SSA and VA pay issues, they may visit American Citizen Services (ACS) (U.S. Embassy  |  U.S. Consulate General) for assistance (Note:  ACS is unable to assist with DFAS issues). Regarding RAO assistance to eligible surviving family members, due to mission rightsizing the RAO's prime focus is assisting U.S. military retirees residing in Thailand followed by providing Survivor Assistance to their eligible survivors and is no longer able to assist with "typical" VA or SSA pay suspension issues for surviving family members.  English-speaking beneficiaries can fix issues much easier and faster by themselves--directly contacting the pertinent agency brings much swifter resolution, often immediate--we've witnessed this first hand.

• DFAS (Retirement & Annuitant) - Telephone:  1-216-522-5955 or 1-800-321-1080  or Ask DFAS.
• SSA Manila - Email:  FBU.Manila@ssa.gov  |  SSA Manila, Tel:  +63-2-301-2000 (Follow Voice Prompts or Press 9, then Press 2).
• VA PMC (Philadelphia) - Telephone:  1-877-294-6380  |  Fax:  1-215-381-3113  |  (Fax:  1-215-381-3777 = Only for VA 21-0845)  |  Email:  IRIS.

6.  Defense Finance & Accounting Service (DFAS) (Retirement & Annuitant).  Updating your personal data in DEERS does not update your pay record at DFAS, and updating your DFAS record does not update your record in DEERS--you must update your DFAS and DEERS records separately.  It's solely your responsibility to keep your personal data up-to-date.  Contact DFAS:  Ask DFAS |  Tel:  1-216-522-5955 or 1-800-321-1080.  Retirees can also change bank and mailing addresses by using myPay. 

7.  Naval Ophthalmic Support & Training Activity (NOSTRA).  If you are retired military and eligible for other medical services, you are authorized to receive a limited quantity of standard issue spectacles per year.  How to Order:  Retiree  |  Email:  NOSTRA-CustomerService@med.navy.mil.

8.  Social Security Disability Benefits For Wounded Warriors.  You may apply for disability benefits at any time while in military status or after discharge.  Military service members can receive expedited processing of disability claims from Social Security.  Benefits available through Social Security are different than those from the Department of Veterans Affairs and require a separate application.  The expedited process is used for military service members who become disabled while on active military service on or after October 1, 2001, regardless of where the disability occurs.  In order to receive SSA disability benefits, a claimant cannot engage in substantial work activity for pay or profit, also known as substantial gainful activity.  Active duty status and receipt of military pay does not, in itself, necessarily prevent payment of disability benefits.  Receipt of military payments should not stop military personnel from applying for disability benefits from Social Security.  If a service member is receiving treatment at a military medical facility and working in a designated therapy program or on limited duty, SSA will evaluate the work activity to determine eligibility for benefits.  The actual work activity is the controlling factor and not the amount of pay received or the person’s military duty status.  For additional information please see Disability Benefits for Wounded Warriors at:  http://www.ssa.gov/pubs/10030.pdf.

9.  Social Security Retirement Benefits.  Taxed.  Taxes are deducted at source (Green Card holders please see two paragraphs down).  A secure, comfortable retirement is every worker's dream.  And now because we're living longer, healthier lives, we can expect to spend more time in retirement than our parents and grandparents did.  Achieving the dream of a secure, comfortable retirement is much easier when you plan your finances.  (Also see:  Military Service & Social Security).  Information You'll Need When You Apply for Retirement Benefits or Medicare.  To apply for benefits, contact SSA Manila, Email:  FBU.Manila@ssa.gov or Telephone:  +63-2-301-2000 Ext. 9.  If you feel you need additional assistance with the application process, you may visit American Citizen Services (ACS) at the U.S. Embassy (Bangkok), or U.S. Consulate General (Chiang Mai).  ACS also "certifies" at no cost, supporting personal documentation that may be required by SSA (or VA) to adjudicate your claim.

     • Which Family Members Qualify for Benefits?  When you start receiving Social Security retirement benefits, some members of your family may also qualify to receive benefits on your record.  If they qualify, your spouse or child may receive a monthly payment of up to one-half of your full retirement benefit amount.  These payments will not decrease your retirement benefit.  In fact, the value of the benefits your family may receive, added to your own, may help you decide if taking your benefits sooner may be more advantageous.  Note:  Residency requirements apply--also be advised: "...children adopted outside the United States will not be paid outside the United States, even if the residency requirement is met."  (RAO Comment:  If in doubt, contact SSA Manila to discuss your specifics.)

     • Lawful Permanent Residents (Green Card holders).  For U.S. income tax purposes, lawful permanent residents (green card holders) are considered resident aliens until their lawful permanent resident status under the immigration laws is either taken away or is administratively or judicially determined to have been abandoned.  Social security benefits paid to a green card holder are not subject to 30% withholding.  If you are a green card holder and tax was withheld in error on your social security benefits because you have a foreign address, the withholding tax is refundable by the Social Security Administration (SSA) or the IRS.  SSA will refund taxes erroneously withheld if the refund can be processed during the same calendar year in which the tax was withheld.  If SSA cannot refund the taxes withheld, you must file a Form 1040 or 1040A with the Internal Revenue Service Center, Austin, TX 73301 to determine if you are entitled to a refund.  You must also attach the following information to your Form 1040 or 1040A:  (1) A copy of the Form SSA-1042S, Social Security Benefit Statement; (2) A copy of the “green card,” and; (3) A signed declaration that includes the following statement:  “The SSA should not have withheld federal income tax from my social security benefits because I am a U.S. lawful permanent resident and my green card has been neither revoked nor administratively or judicially determined to have been abandoned.  I am filing a U.S. income tax return for the tax year as a resident alien reporting all of my worldwide income.  I have not claimed benefits for the tax year under an income tax treaty as a nonresident alien.”

     • Your Payments While You Are Outside The United States.  (See the SSA webpage.)

     • I received Form SSA-7162 in the mail?  What is it for?  What should I do with Form SSA-7162?  The Social Security Administration periodically sends Form SSA-7162 to a beneficiary living outside the United States to determine if the beneficiary is still eligible to receive benefits.  When you receive this form, you should answer the questionnaire and return it to the office that sent it as soon as possible.  The form will include instructions and provide the address where you need to return the form.  Generally, a self-addressed envelope is enclosed, too.  All you need to do is affix postage and mail it.  If you do not return this form in a timely manner, your payments will stop.

        In addition to responding to the questionnaire, you should notify Social Security promptly about changes that could affect your payments.  If you fail to report something or deliberately make a false statement, you could be penalized by a fine or imprisonment.  You also may lose some of your payments if you do not report changes promptly.  It’s important that you report any change of address to the Social Security Administration to ensure you get this questionnaire and other important notices from SSA.  FBU can help you report a change of address to the Social Security Administration. If your benefits are suspended because SSA did not receive your completed Form SSA-7162, FBU can help you restore your benefits.

     • For SSA inquiries it's usually best that you directly contact the Social Security Administration, U.S. Embassy, Manila, Philippines.  Email: FBU.Manila@ssa.gov  |  Telephone:  +63-2-301-2000 Ext. 9.

          •> Note #1:  SSA Manila prefers that benefits applicants contact SSA Manila directly to apply, or to ask questions.  SSA also prefers to conduct telephone interviews with applicants, therefore, SSA will call you from their Manila office when you provide your telephone number.  (Note:  If you ever receive an unsolicited telephone call or email purporting to be from a U.S. Government agency or commercial business (i.e. you didn't initiate contact with them)--beware of a possible phishing attempt.)

          •> Note #2:  SSA requires that all supporting documents be certified (no cost at ACS when documents are used to apply for U.S. Federal benefits), and must be sent by ACS to SSA--in order to maintain document integrity.  Previously, the RAO (for example) was permitted to collect documents from applicants and send them to ACS for certification, and then ACS would return them to the RAO for inclusion with the application for benefits--SSA no longer accepts this practice.

10.  Social Security Survivor Benefits.  U.S. Citizen children may be taxed.  Adult single U.S. Citizens are partially taxed if earning over $25K/Year.  Thai Citizens who are eligible to be paid in Thailand (residency requirements) are taxed at 30% of 85% of your benefit--an effective tax rate of 25.5%.  The 25.5% tax is a flat tax--it is not withholding, and is nonrefundable.  SSA benefit amount prior to the tax reduction is the amount that offsets the VA’s Death Pension.  If the SSA net amount paid to a Thai citizen residing in Thailand is less than the VA amount, do not apply.  Further, the U.S. does not have a Social Security agreement with Thailand, and the Thai-U.S. Tax Treaty specifically excludes U.S. Social Security benefits. SSA Manila: http://manila.usembassy.gov/us-agencies2/the-social-security-administration-division.html  |  Email:  FBU.Manila@ssa.gov  |  SSA Manila, Telephone: +63-2-301-2000 Ext. 9.

     • If you are not a U.S. citizen (child or adult), you must have lived in the United States for at least five years.   During those five years, the family relationship on which benefits are based must have existed.  The residency requirement will not apply to you if you meet any of the following conditions:  1) You were initially eligible for monthly benefits before January 1, 1985, or; 2) You are entitled on the record of a worker who died while in the U.S. military service or as a result of a service-connected disease or injury.  Source:  http://www.socialsecurity.gov/pubs/10137.html#additional.

     • Your unmarried children who are under 18 (up to age 19 if attending elementary or secondary school full time) can be eligible to receive Social Security benefits when you die.  Note:  Residency requirements apply--also be advised: "...children adopted outside the United States will not be paid outside the United States, even if the residency requirement is met."  (RAO Comment:  If in doubt, contact SSA Manila to discuss your specifics.)

     • Please also see Notes #1 & #2 in Paragraph 9 above in this section.

     • Death.  If a person who receives Social Security benefits dies, a benefit is not payable for the month of death.  For example, if a beneficiary died any time in June, the payment dated July (which is payment for June) should be returned to sender.

11.  Survivor Benefit Plan (SBP).  Thai Citizens not taxed (Thai-U.S. Tax Treaty).  U.S. Citizens are taxed.  SBP was created by Congress in 1972 (began September 21, 1972) to put an end to the category of destitute survivors.  SBP provides a monthly annuity of 55 percent of the annuity base amount, cost-of-living adjusted, to the eligible spouse or children.  The monthly annuity for a natural person with an insurable interest is 55 percent of the amount of the gross retired pay after cost of participation is subtracted.  SBP is designed to protect your survivors against the risks of:  Your early death, survivor outliving benefits, and inflation.  SBP is offset/reduced by VA DIC (#14 below) up to the full amount of SBP.

     • Policy & Forms:  DoD 7000.14-R, Vol. 7B  |  Survivor Benefit Plan (DFAS)  |  SBP Forms  |  Re-Starting SBP (Re-marriage, et.al.) (DoD)  |  Integration with VA Benefits (DoD)  |  SBP & VA Benefits (VA) (Death Pension & DIC, VBA M21-1, Part IV, Pg 26-IV-4)  |  Contact DFAS:  Ask DFAS  |  Telephone DFAS:  1-216-522-5955 or 1-800-321-1080.  (Note:  USAF Retiree Services has an excellent, easy-to-follow section on SBP.)

     • Frequently Asked Question:  "I wasn't married when I retired, so I did not make an election under SBP.  If I get married after retirement, may I elect coverage for my spouse under SBP?"  Yes.  You may elect SBP coverage for the first spouse you marry after retirement.  However, you must elect the coverage before the first anniversary of your marriage.  Send a letter to DFAS (or use DD Form 2656-6) requesting SBP coverage for your spouse, and provide your Spouse's Name, Social Security Number, Date of Birth and a copy of the Marriage Certificate.

     • When a member retires, the account is calculated per the laws in effect on how to establish the account.  Information may be found in DoD 7000.14-R, Vol 7B, Chapter 49 regarding how premiums were calculated prior to March 1986, and afterwards.  At retirement, full basic SBP for spouse and children takes effect automatically if you make no other valid election.  Further, you may not reduce or decline spouse coverage without your spouse's written consent.  You may choose coverage for a former spouse or, if you have no spouse or children, you may be able to cover an "insurable interest" (such as, a business partner or parent).  If you elect to participate in SBP you'll be required to pay a monthly premium. 

     • SBP premiums and benefits are based on the "Annuity Base Amount" or benefit level that you elect.  Your base amount can be any amount between $300 per month and full retired pay.  For those who do opt for full coverage, the Annuity Base Amount is a figure that is slightly higher than Gross Pay.  Moreover, SBP premiums are not based on 'disposable' income--in other words it is not based on the member's pay after deductions.  For example, the 'VA Waiver' is simply a deduction from pay required based on other laws.  This happens after the member has already retired and has had the account established and SBP costs established.  Information may be found in Chapter 12 regarding waivers of retired pay.

     • Refund of SBP Costs (if Surviving Spouse receiving DIC, #14 below):  A refund is paid to your surviving spouse for the costs deducted for that part of the SBP benefit not received due to DIC being paid.  If the DIC payment offsets the entire SBP payment, all costs will be refunded.  These refunds are taxed as income to the survivor since they were not taxed when deducted from retired pay.  (Note:  Refunds are not made for:  1) Added costs associated with 1992-93 Open Season enrollments/changes, or; 2) Enrollment costs associated with 1999-2000 Open Season elections).

     • RAO Comment:  SBP is one of the benefits that can quickly and easily become quite complicated.  Therefore, the single best advice we can offer you is for you to contact DFAS directly to discuss your personal situation with a DFAS Customer Care Representative.  Telephone DFAS:  1-216-522-5955 or 1-800-321-1080.

12.  TRICARE-Overseas.  We kindly suggest you begin your education and understanding of TRICARE benefits available to you in Thailand by visiting the JUSMAG-THAI TRICARE webpage:  JUSMAG-THAI TRICARE.

      • Pay 100% “Up Front” (Out-of-Pocket).  Retirees in Thailand first seek medical care from a licensed provider, pay the entire medical bill “up front” (out-of-pocket) upon receipt of services (outpatient and inpatient),  and then file a claim with Wisconsin Physicians Service (WPS) for payment consideration:  WPS claims address.  Reimbursement is based on TRICARE Standard guidelines.

      • Medicare & TRICARE.  Age 65 is when most individuals first become eligible for Medicare Part A.  In order to keep your TRICARE benefits (TRICARE For Life) when you first become eligible for Medicare Part A (due to age 65, disability, or end-stage renal disease), you must enroll in Medicare Part B (premiums):  "TRICARE beneficiaries who live overseas and who are eligible for premium-free Medicare Part A must have Part B to remain eligible for TRICARE even though Medicare does not provide coverage overseas."

          •> If you haven't filed for Social Security benefits, RRB benefits, or a federal annuity from the Office of Personnel Management, you must file an application for Medicare Part A and Part B.  To avoid the Medicare surcharge for late enrollment, you must enroll in Part B during your Medicare Initial Enrollment Period (seven-month period that begins three months before you turn 65, or four months if your birthday is on the first of the month).  To avoid a break in TRICARE coverage be sure to enroll no later than two months before you turn 65.  If you enroll any later, your Part B effective date will be delayed and you will have a break in TRICARE coverage.

          •> Since Medicare does not provide benefits for medical care received overseas, TRICARE is the primary source of health benefits.  Further, for every 12-month period beyond your Medicare Part B initial enrollment period (typically based on your 65th birthday) that you wait before you join, you incur a 10% penalty that's added to the monthly premium, and in this scenario, you can then only join Medicare Part B during the annual general enrollment period of January-February-March.  To enroll (or to confirm enrollment) in Medicare Part B, email or phone SSA Manila:  Email: FBU.Manila@ssa.gov  |  Telephone:  +63-2-301-2000 Ext. 9.  For more information on Medicare Part B, please visit:  Medicare.gov + Medicare & You  | SSA:  Medicare + Medicare Resources.

13.  VA Improved Death Pension (DP).  Not Taxed.  Based on need.  Offset/reduced by Social Security (scroll down to DP).  Death Pension is a needs-based benefit paid to an eligible unremarried surviving spouse, or an unmarried child of a deceased wartime veteran.  There are a number of criteria that may affect eligibility to receive pension benefits.  VA pays the difference between 'countable income' and an annual rate of payment established by Congress (Death Pension Calculation).  Please also see "SBP" (#11 above) if you've already elected, or are thinking about electing SBP.  SBP & VA Benefits (DP & DIC, VBA M21-1, Part IV, Pg 26-IV-4)  |  Contact VA:  IRIS (VA prefers internet-using Veterans residing overseas to use IRIS in lieu of telephoning.)  |  Telephone:  1-800-827-1000.

14.  VA Dependency & Indemnity Compensation (DIC).  Not Taxed.  Not offset by another benefit, but DIC does offset/reduce SBP dollar-for-dollar.  DIC is a monthly benefit paid to eligible survivors of a military service member who died while on active duty, active duty for training, or inactive duty training, OR veteran whose death resulted from a service-related injury or disease, OR veteran whose death resulted from a non- service-related injury or disease, and who was receiving, or was entitled to receive, VA Compensation for service-connected disability that was rated as totally disabling for at least 10 years immediately before death, OR since the veteran’s release from active duty and for at least five years immediately preceding death, OR for at least one year before death if the veteran was a former prisoner of war who died after Sept. 30, 1999.  Please also see "SBP" (#11 above) if you've already elected, or are thinking about electing SBP.  SBP & VA Benefits (Death Pension & DIC, VBA M21-1, Part IV, Pg 26-IV-4)  |  Contact VA:  IRIS (VA prefers internet-using Veterans residing overseas to use IRIS in lieu of telephoning.)  |  Telephone:  1-800-827-1000.

15.  VA Education Benefits.  Various education benefits are administered by the VA, including the Survivors' and Dependents' Educational Assistance Program.  Foreign Program Approval - Students.  University Search.  |  Education (GI Bill):  1-888-442-4551  |  Contact Us (GI Bill).

• Department of Veterans Affairs (VA) •                                                                                                                                                (Back to Top)

1.  Preface.  For trained, expert VA benefits advice contact your Claimant Representative or the VA.  While the VA manages numerous benefits, this section primarily focuses on VA Disability Compensation--you may apply online via VONAPP.  (Since the RAO frequently receives queries about burial benefits, please visit Burial & Memorial Benefits and/or Arlington National Cemetery if your family is interested in learning more).  The VA-preferred method of contact for inquiries by internet-using Veterans residing overseas is via IRIS (instead of telephoning).  Using IRIS gives you 24/7 contact capability as well as a date-time stamp on your inquiry or submission.  For inquiries, IRIS is much more reliable than Telephone, Fax, or standard Mail. A Word of Caution:  If you become angry and use "improper" language with the VA (spoken or written), the VA can and has terminated subject matter assistance to the offender.

2.  Disability & Related Websites All Veterans Should Know.  The websites provide a wealth of information on Veterans Benefits and how to file/ask for them--pass them on to every Veteran you know!  Also, the best piece of advice we can offer you is for you to seriously consider nominating a Claimant Representative (advocate) who is willing to work with and for you, stay in the process, and press for your rights and your best interests.

3.  eBenefits.  eBenefits is your one-stop shop for online benefits-related tools and information.  This portal is designed for Wounded Warriors, Veterans, Service Members, their families, and their caregivers.  You're invited to explore eBenefits and become a registered user.  eBenefits provides two main services:  1) A catalog of links to other sites that provide information about military and Veteran benefits, and; 2) A personalized workspace called My eBenefits that provides quick access to eBenefits tools.  Using eBenefits tools, you can complete various tasks.  You can apply for benefits, download your DD-214, and view your benefits status.

4.  Disability Compensation.  Disability compensation is a benefit paid to a Veteran because of injuries or diseases that happened while on active duty, or were made worse by active military service.  It's also paid to certain Veterans disabled from VA health care.  Benefits are tax-free.  You may be eligible for disability compensation if you have a service-related disability and you were discharged under other than dishonorable conditions.  You may Apply Online:  VONAPP.  VA Regional Office Pittsburgh PA is the servicing VARO for Thailand if you use APO 96546 or a Thai street address with the VA.  Contact VA:  IRIS (VA prefers internet-using Veterans residing overseas to use IRIS in lieu of telephoning.)  |  Telephone:  1-800-827-1000.

     • While the burden of pursuing a VA disability rating rests squarely with the Veteran, when a Veteran contacts the RAO inquiring about seeking VA disability, that Veteran deserves to be given the necessary base-line tools and a vector, which is the main reason we developed two information papers on the VA disability process, based on your status:  Active Duty and Retired or Separated.  Keep in mind, there is no VA office/representative in Thailand.  Yes, there are those of us familiar with the VA disability process, but we are not trained VA staffers.  Note:  Don’t forget to apply for Combat-Related Special Compensation (CRSC), if applicable:  http://militarypay.defense.gov/Retirement/concurrent_dod_va.html.  Additional DoD and Military Department CRSC info at top of this page, left hand column here (under "Benefits").

• Disability Claims Process - Veterans Living Abroad.
• VA Form 21-526 - Application for Compensation and/or Pension (Initial Claim).
• VA Form 21-526EZ - Fully Developed Claim  |  Fully Developed Claims (FDC) Program.
• VA Form 21-526b - Veteran’s Supplemental Claim for Compensation (Claim for compensation for a disability not part of the original claim).
• VA Form 21-526c - Pre-Discharge Compensation Claim  |  Pre-Discharge Program (Active Duty).
• Agent Orange - Exposure During Military Service.
• Agent Orange - Fast Track Claim.
• Agent Orange - Blue Water Veterans  |  U.S. Navy & U.S. Coast Guard Ships in Vietnam  |  Alphabetized Ships List.
• Agent Orange - Herbicide Tests & Storage Outside Vietnam.
• Agent Orange - Korean Demilitarized Zone (DMZ).
• Agent Orange - Thailand Military Bases.
• Gulf War Veterans' Illnesses - Infectious Diseases.

     • Veterans’ Military Service Record Request.  Military personnel records can be used for proving military service, or as a valuable tool in genealogical research.  Most Veterans and their Next-of-Kin can obtain free copies of their DD Form 214 (Report of Separation), and other military and medical records.  Veterans' Medical and Health Records.

     • Compensation & Pension (C&P) Examinations.  The Veteran pays for a C&P Exam up front (out-of-pocket) then submits a claim to the VA Foreign Medical Program for payment consideration.  Also, in most cases, unless the Veteran brings their pertinent service (and civilian) treatment records (C-file) to the C&P Exam, it would be extremely difficult, if not impossible, for a physician to render a medical opinion as to service-connection.

• C&P Service Clinician's Guide.
• Disability Examination Worksheets.
• Schedule for Rating Disabilities  |  Alphabetical Index of Disabilities  |  Numerical Index of Disabilities.

     • Since there are numerous topics of interest and relevance under Disability Compensation, to get started please see the links at the top of this page (left-hand column) under "VA - Compensation & Pension (C&P)".

          •> RAO, JUSMAG-THAI POC for general VA Disability inquiries:  SGT-MAJ Jim Picha, USA (Ret):  raothailand3@jusmagthai.org.

5.  Submitting Evidence.  Place your full Name, SSN and VA File # (if already assigned one) in the upper right hand corner of each and every piece of evidence you submit to the VA.

     • Delivery Methods.  There are several tried and true methods for submitting evidence to the VA, including using a combination of methods to ensure the VA can’t say “we didn’t receive it” or “we didn’t receive it within the allotted time.”  Sign your documents and get them to the VA:

• To Claimant Representative or VA:  Fax, Certified/Express Mail, FedEx, DHL, UPS, etc.
  
• To VA only:  IRIS message.  (Note:  IRIS is information only--attachments are prohibited.)
• Example:  Sending a FAX to Pittsburgh VA Regional Office (VARO) (412-395-6091 or 6057) works well with a follow-up message to Pittsburgh through IRIS (gives you proof of submission--print a hardcopy or PDF).

6.  VA Medical Facility.  ***NONE*** in Thailand.  (This topic generates the highest number of questions to the RAO from Veterans; residing in & visiting Thailand.)  Planning a visit to Thailand?  Educate yourself now, before you arrive:  Medical Resources for U. S. Veterans Living in Foreign Countries. 

     • If you require medically-necessary treatment for a VA service-connected medical condition, you can either pay up front to the caregiver and file for payment consideration through the VA's Foreign Medical Program (FMP) (see para #7 below), or return to the U.S. to receive treatment.  How many visiting Veterans can readily obtain the kind of up front serious funds typically needed for an extensive surgical procedure?  Further, for a visiting Veteran from CONUS, the Philippines or Guam, FMP will cover emergency care for a service-connected medical condition, but FMP will not entertain a claim for a service-connected Veteran who comes to Thailand to circumvent the medical care available to them where they reside...aka Medical Tourism.

7.  Foreign Medical Program (FMP).  The Foreign Medical Program is a program the VA established to provide health care benefits to U.S. Veterans with VA-rated service-connected conditions who are residing or traveling abroad (Philippines excluded).  VA may authorize foreign medical services for Veterans only for a VA rated service-connected condition, or for a condition that is associated with and aggravated by a VA rated service-connected condition, or when you undergo a VA Compensation & Pension (C&P) Examination.  ***Repeat***  By law FMP only reimburses for service-connected medical conditions, or for a condition that is associated with and aggravated by a VA rated service-connected condition, or when you undergo a VA Compensation & Pension (C&P) Examination.  (Note:  The FMP office does not issue pre-certification for foreign medical services.)

     • Under FMP, the VA assumes payment responsibility for certain medically-necessary services associated with the treatment of those service-connected conditions--FMP only reimburses for medical services that are approved by the American Medical Association (AMA).  Like TRICARE (DoD), FMP policy almost always requires payment up front (out-of-pocket), then file for payment consideration.  FMP reimburses in USD via U.S. Treasury Check--plan on a minimum of 60 days to receive reimbursement.  FMP Registration Form  |  FMP Claim Cover Sheet  |  FMP Handbook  |  FMP Policy Manual  |  Email FMP:  hac.fmp@med.va.gov  |  Telephone FMP:  1-303-331-7590  |  VA Health Care Benefits, Telephone:  1-877-222-8387  |  Contact VA: IRIS (VA prefers internet-using Veterans residing overseas to use IRIS in lieu of telephoning.)

     • If you're a Veteran residing in Thailand who has a need for long-term treatment of a service-connected medical condition(s), it's possible your care provider may be willing to bill FMP directly for treatment of that service-connected medical condition(s).  The decision to bill FMP rests solely with your care provider.  For direct billing, care providers often ask for "Guarantee Payment".  The VA does not provide "Guarantee Payment".  Lastly, and just to be absolutely clear, any discussion of direct billing is strictly between the Veteran and care provider.  It does not involve the RAO or TRICARE office at JUSMAG!

8.  Prescription Medication:  FMP does not offer a pharmacy mailout program--*REPEAT*--FMP does NOT mail medication overseas, even to an APO, DPO, or FPO address (Outpatient Prescriptions).  Moreover, FMP does not reimburse for non-U.S. Food & Drug Administration (FDA) approved medication, nor vitamins, therefore, Physicians should only prescribe medication that is legally available within the Veteran's country of residence and are accepted by the VA and U.S. FDA.  By Federal law, FMP cannot pay for prescription medication that is not U.S. FDA approved.  Whenever possible, ask your care provider to write a prescription for U.S. FDA-approved medication:  Drugs@FDA.  Doing so could help keep more money in your pocket in the long run.

• Survivor Assistance •                                                                                                                                                                                             (Back to Top)

1.  Survivor Assistance.  The key to Survivor Assistance is thorough Preparation!  To help your eligible survivors prepare for the inevitable, we've created a Survivor Assistance Guide, and also make available a Family Preparation Handout and Casualty Assistance Worksheet.  The guide, handout and worksheet reflect typical benefits and typically-required information.  Numerous documents will need to be assembled--do so NOW--and also please include a 'Cover Letter' detailing your marital history, insurance, finances, etc.  A cover letter helps remove ambiguity and quite possibly helps explain information that is needed to support one or more applications for benefits.  Lastly, all Thai language documents require certified English translation--Thai language and certified English translation documents are submitted together.  (Note:  Legalization of Thai documents is no longer required to apply for U.S. benefits or entitlements.  However, Legalization of Thai documents is required by the IRS when applying for an ITIN.)

• Do you have a Last Will & Testament?  Does your executor and heirs know where it is?  (Typically used for asset disposition; specific instructions as to guardianship for your minor children if both parents pass away (or become incapacitated) within the same time period; to specify disposition of your remains--Burial, and desired location of burial; Cremation, and disposition of cremains; etc.)  Note:  A Will that jointly covers assets and wishes in both the U.S. and Thailand is recommended to be notarized by "International Notary" being that individual U.S. states may possibly not legally recognize a Will notarized by Thai notary seal/stamp.  Contact your state to learn their legal requirements, and/or check your local area for International Notary availability.
• Do you have a Letter of Instruction (LOI)?  Does your executor and heirs know where it is?  (Your end-of-life desires may cover anything, especially burial or cremation if your will is inaccessible, just know that it is not legally binding.)  The LOI should supplement the will, it should never contradict it--if it does, the will takes precedence.  (Note:  It would be very prudent to include in an LOI, disposition of your remains.)
• Does your Last Will & Testament or Letter of Instruction specify disposition of your remains--such as Cremation?
• Do you have Next-of-Kin or an Emergency Contact person in the U.S.?  Who in Thailand has that information?
• If any previous marriages, what is the Name, Date of Birth, and SSN of your former spouse(s)?  Date and Location of Marriage?  Date and Location of Divorce or Death?  If you don't already have the original or certified divorce document(s) in your possession, why not?
• If your spouse is Thai and doesn't already have an original or certified Birth Certificate issued by the Amphur where they were born, or a Proof of Birth document from "Census Registration" (Bangkok) showing date of birth--Why Not?  (Census Registration, Tel:  02-281-5000).
• Has your spouse committed to memory your Social Security Number?
• Is your spouse able to speak sufficient English so as to be able to help themself?

     • Certified copies of your DD-214(s) (or earlier equivalent) are at the core of your survivors receiving U.S. federal benefits in a timely manner--NOW is the time to request your DD-214s!  For example:  It takes on average 90 days to receive certified DD-214s from the National Personnel Records Center (or other source as specified on page 3 of Standard Form 180).  Also, ALL Divorce Decrees for both sponsor and spouse are needed--collect them NOW as it's often faster and legally easier to do so while you're still alive:  Vital Records (ease of obtainability for divorce decrees from the U.S. varies by State/Territory).  The same applies to current Marriage and Birth Certificates (for survivors) (Thai Amphurs).  After all, wouldn't you want your family to start receiving a steady monetary benefit as quickly as possible?

        •> Note:  The Social Security Administration requires that documents 'certified' by ACS (U.S. Embassy/U.S. Consulate), must be sent by ACS to SSA--in order to maintain document integrity.  Previously, the RAO (for example) was permitted to collect documents from applicants and send them to ACS for certification, and then ACS would return them to the RAO for inclusion with the benefits application--SSA no longer accepts this practice.

     • Once all required documents are submitted, plan to start receiving eligible benefits in approximately:  SBP:  3 Months.  SSA:  3 Months.  VA Death Pension:  9-12 Months.  VA DIC:  One Year+  Surviving spouses become angry and upset when they're informed of the expected timeline, and they try to blame the USG.  Creating sufficient financial reserves is a family responsibility.  Does your family have adequate reserves to cover six months or more of living expenses including, but not limited to, medical care and monthly payments for home/property, vehicle, private school, etc.?  If your DD-214(s) must first be ordered from the NPRC (or branch of service), add an additional 3 months to your financial reserves.  A similar time delay applies when having to order a divorce decree(s).  Not having original or certified DD-214s, Divorce Decree(s) (for sponsor and spouse), and Thai spouses' Birth Certificate, are the three top delays to benefits receipt.

2.  Marriage.  Anecdotally, it seems the subject that tends to cause the most angst and denial of survivor benefits is not successfully meeting the "marriage" criteria--either not being legally married, or being married less than one year:  A marriage must have been over one year; or widow with a child by the veteran; or be pregnant by the veteran.  Web:  http://cfr.vlex.com/vid/3-54-marriage-dates-19774098.  A survivor’s marriage to the sponsor must be deemed valid.  While some U.S. states and other countries legally recognize a de facto marriage as a valid marriage, the principle of a common law or de facto marriage is NOT recognized under Thai law:  http://thailaws.com/law/t_laws/TCCC-book5.pdf (Sections 1457 & 1458).

3.  Electronic Payment of Benefits.  As part of the benefits application process we highly encourage survivors (residing in Thailand) to sign up for Direct Deposit Service with Bangkok Bank (or a U.S. bank, if able).  It's easier for all concerned if you take the time now to explain to your family members the benefit of utilizing Direct Deposit Service (see next section).  Further, people applying for Social Security, Veterans benefits or other federal benefits on or after May 1, 2011, will receive their payments electronically starting with their first payment.  And, by March 1, 2013, everyone (except for certain recipients born prior to May 1, 1921) receiving federal benefits by paper check will need to switch to electronic payments: http://www.fms.treas.gov/eft/regulations.html.

4.  Perhaps the most important thing you as the sponsor can do now is to identify an honest, trustworthy, and reliable person to assist your dependents after your passing.  Do you want your loved ones falling prey to a person(s) motivated by greed?  Someone who promises assistance, but only in return for compensation?  We wouldn’t!  Yet, those persons exist--we've seen it.  (RAO Advisors and VFW Service Officers are Volunteers who proudly render assistance for FREE).  Also, please choose someone who will work with us, not against us--we don't have time for hindrance, and we don't indulge it.  RAO Advisors and VFW Service Officers know how to properly assist survivors of fallen comrades, and we stand ready to do so!

• Direct Deposit •                                                                                                                                                                                                              (Back to Top)

1.  The U.S. Treasury encourages everyone who receives a monthly check from the U.S. Government to sign up for Direct Deposit.  With Direct Deposit, the U.S. Treasury will deposit the money directly into your bank account every month.  Because there is no paper check, your payment cannot be delayed in transit, lost, or stolen.  You do not have to cash it or deposit it at the bank.  Instead, the money will be in your bank account at the same time every month.  Moreover, you don’t have to worry about your check if you travel or move--but, you should always update your address with the U.S. Government agency that issues your monthly check.  For detailed information regarding Direct Deposit, please view the following information sheet:  Direct Deposit.  Direct Deposit Sign-Up Form:  SF-1199A.

2.  Bangkok Bank is the only U.S. Government-authorized provider of Direct Deposit services in Thailand for persons who receive U.S. Federal benefits from the following agencies:  DFAS, OPM, SSA, and VA.  Funds first go to the New York Branch and are then transferred to Bangkok.  Naturally, there are a few trade-offs between using Bangkok Bank's direct deposit service and using direct deposit to a U.S. Bank (and subsequently using an ATM Card to withdraw funds locally).  In addition to any fees your U.S. bank may impose, using a foreign (U.S.) ATM Card in Thailand = 150 Baht per transaction, and your funds are converted into Thai Baht at the lower exchange rate for card transactions.  Conversely, with Bangkok Bank's Direct Deposit Service your funds are converted into Thai Baht at the higher, more favorable Telegraphic Transfer (T/T) exchange rate in Thailand.  You can also instruct Bangkok Bank to send you a free SMS notifying you of the incoming funds transfer once funds are credited to your account.

     • Bangkok Bank Direct Deposit.  Fee:  0.25% of the Sum, minimum 200 Baht and maximum 500 Baht, and a New York branch transfer fee of $5, $10, $15, or $20, based upon amount being transferred.  Also, a Bangkok Bank direct deposit account is strictly a savings account--no online banking, no ATM Card, and no checks.  You must appear in-person each month to withdraw your funds.  Lastly, if you already have, or sign-up for, a Bangkok Bank Direct Deposit account, you may also transfer funds--in-person--from your direct deposit account into another Bangkok Bank savings account which offers internet banking and ATM card.  More below:

     • If you are using direct deposit to a U.S. Bank and are also using the internet banking service of  a  U.S. bank, you may transfer funds from your U.S. bank account by using domestic interbank menu to any Bangkok Bank account by stipulating the 9-digit routing number for Bangkok Bank’s New York branch (026008691) in your transfer instruction.  Funds will be transferred via the U.S. ACH system directly to your Bangkok Bank account in Thailand, for a lower fee than most other international wire transfer services.  This method employs the same fee structure as Bangkok Bank’s direct deposit service.  Fees are subject to change without prior notice.  Contact Bangkok Bank directly for terms and conditions.

3.  Beneficiaries who use Direct Deposit receive their monthly benefits much faster and more reliably than paper check recipients.  Also, being that mail received outside of the APO system is subject to "loss" (to put it politely), we always highly encourage beneficiaries to sign-up for Direct Deposit ASAP, be it with a U.S.-based bank or with Bangkok Bank.  Bangkok Bank:  Direct Deposit Service, Telephone:  02-230-1323 or 02-230-1326.

4.  ((( REPEAT ))) People applying for Social Security, Veterans benefits or other federal benefits on or after May 1, 2011, will receive their payments electronically starting with their first payment.  And, by March 1, 2013, everyone (except for certain recipients born prior to May 1, 1921) receiving federal benefits by paper check will need to switch to electronic payments:  Direct Deposit to a Bank or Credit Union account, or to the Direct Express® Debit MasterCard® (card Fees).  Sources:  http://www.godirect.gov/  |  http://www.fms.treas.gov/eft/regulations.html.

• Space-A •                                                                                                                                                                                                                               (Back to Top)

1.  Space-A Flights.  ***NONE***  Space-A Flights in and out of Thailand ended in 2007.  The nearest Space-A aerial port is in Singapore at Paya Lebar AB (Satellite photo).  Space-A (Official):  Air Mobility Command  |  Singapore AMC  |  Email:  amcsingapore.pax@andersen.af.mil  |  Tel:  +65-6280-0624. Space-A (Unofficial):  Paya Lebar AB (RAO info sheet)  |  Space-A.net  |  TakeaHop.org  |  Pepperd.com (requires site registration).  Singapore:  Changi International Airport  |  U.S. Embassy  | Sembawang PSA:  Singapore NRCS  |  MWR.  Just remember, when traveling Space-A be prepared to fly commercial if problems arise.  The key to a stress-free trip is to have a plan.  Have enough money for all contingencies, and be mentally prepared for disappointment when plans and planes don't come together.  Have a Safe Trip!

2.  Military Lodging:  ***NONE***  Military Lodging, Commissary, and PX facilities in Thailand were closed many years ago due to mission changes.

• Visiting Thailand •                                                                                                                                                                                                       (Back to Top)

1.  Traveling to Thailand.  (Thailand Country Specific Information).  The 'Land of Smiles' certainly has many wonderful things to see and do across a wide range of traveler preferences.  Individual traveler tastes run the gamut of traditional tourism, eco-tourism, medical tourism, etc.  Along those lines, we frequently are asked to recommend hotels, specific activities, and the best means of travel inside Thailand.  Even so, there are too many options, all unique to a traveler's personal tastes, price point, travel time, desired destination, etc, and as a result, we have to limit our assistance to just answering basic questions. Being that the ease of use of the internet makes trip planning relatively easy, we provide basic travel links and information below to get you started.

     • To begin, TripAdvisor (unofficial) is a well-known, normally reliable global Trip Planning and Travel Review site.  The following internet links address some of the more commonly asked Thailand-specific questions:  Airports of Thailand  |  State Railway of Thailand  |  Provincial Buses (Unofficial)  |  Expat Forum (unofficial).  Regarding provincial transportation, another usually safe and reliable means is the widely available car/mini-van service--contact your hotel for information on their service (usually a little more expensive) or local availability.  While it's also possible to hire a street taxi for the day, doing so invites a certain measure of risk.  As Thais say, "Up to you."

     • English is not widely spoken outside of typical tourist locations, and even in tourist locations it's often hit and miss, especially with local bus operators, songtaews (aka baht bus...covered pick-up truck) and State Railway staff (to name a few).  We recommend visitors speak English slowly and clearly, and use simple words to convey your message.  Further, if a taxi or tuk-tuk operator, or other person (aka "tout") tells you, "Today Palace closed special ceremony, I take you go ______", don't fall for it!  They're compensated.

     • If you're handicapable (aka physically-challenged), please be advised that basic physical access for certain persons with disabilities is often extremely difficult to find, notably in Bangkok (accessing mass transit for example).  Moreover, please be advised and acutely aware that pedestrian safety, be it crossing a street or simply walking along a footpath, is a risky adventure.  Vehicular traffic overwhelmingly ignores pedestrians, plus you'll frequently encounter one of the ever present motorbikes riding on the footpath--expecting you to yield to them.

     • Lastly, as in any culture, Thailand has its share of cultural taboos.  The largest, and also legally-protected, big NO-NO is disparaging the Thai monarchy (aka Lese Majeste)--don't do it, it's that simple.  The Thailand Expat Forum (unofficial) is a closely-moderated, no-cost resource across a wide range of topics.

2.  Medical Care.  Generally speaking, payment is required up front (out-of-pocket) for all medical treatment received in Thailand when you're a visiting U.S. Military Veteran.  There is no Military Treatment Facility or VA Medical Facility in Thailand.  For more information on TRICARE, or the VA Foreign Medical Program, please start here:  TRICARE - JUSMAG-THAI  and/or  VA Medical Resources for U. S. Veterans Living in Foreign Countries.

     • From the U.S. State Department:  (Thailand Country Specific Information)

       •> Health Issues.  Obtaining medical treatment and hospital care abroad can be expensive, and medical evacuation to the U.S. can cost more than $50,000.  Note that U.S. medical insurance is generally not accepted outside the United States, nor do the Social Security Medicare and Medicaid programs provide coverage for hospital or medical costs outside the United States.

       •> Medical Insurance:  You can’t assume your insurance will go with you when you travel.  It’s very important to find out BEFORE you leave if you will have medical insurance overseas.  You need to ask your insurance company two questions:

• Does my policy apply when I’m out of the U.S.?
• Will it cover emergencies like a trip to a foreign hospital or an evacuation?

       •> In many places, doctors and hospitals still expect payment in cash at the time of service.  Your regular U.S. health insurance may not cover doctors’ and hospital visits in other countries.  If your policy doesn’t go with you when you travel, it’s a very good idea to take out another one for your trip.  For more information, please see our Medical Insurance Overseas page.  ACS Bangkok:  Medical Emergencies.

3.  ATMs.  Plentiful.  Thai Banks currently charge a transaction fee of 150 Baht when using a foreign bank ATM Card.  The 150 Baht transaction fee is in addition to any fees imposed by your bank.  OANDA Currency Converter.

4.  Other Helpful Info:  Travel.State.gov  |  Thailand Country Specific Information  |  Registration with Embassies  |  Thai Ministry of Foreign Affairs  |  Thai Immigration Bureau  |  Tourist Police:  Dial 1155  |  Local Police:  Emergency Dial 191.  (Tourist Police are reputed to be more helpful than Royal Thai Police--kindly remember though, you're still the 'outsider'.)

5.  Register with the U.S. Embassy.  The U.S. Embassy urges all American citizens, even those visiting Thailand for a short time, to Register with the Embassy’s Consular Section.  Being that online registration requires a nine-digit Passport #, if you have an older seven-digit # that begins with an alpha character, don't enter the alpha character but do enter two "zeroes" before your seven-digit #.  In the event of an emergency, the Embassy will provide information and other critical assistance to American citizens.  Registration is the only way to guarantee that the Embassy is aware of your presence in the country and is able to contact you and assist you in such circumstances.  Registering also provides delivery straight to your email inbox Recent Public Announcements & Emergency Messages.  Registration is fast and easy.  Take a few moments to do so.  (Yes, we repeat ourselves!)

6.  Emergency Assistance is available through the U.S. State Department:  American Citizen Services (ACS)  |  ACS:  Bangkok  |  ACS:  Chiang Mai.

• Some Things We Don't Do •                                                                                                                                                                            (Back to Top)

1.  Preface.  As in any professional organization, boundaries are established, limits are set, and policy is adhered to.  The following commonly brought up topics are outside of the charter and scope of a Retiree Activities Office, and/or violate established directives or federal law.

2.  Loan or Gift Money.  The RAO is not an aid organization.  One of the many valuable skills the military taught all of us is personal responsibility and initiative, particularly when it comes to properly managing personal finances.  Sometimes though, even when we make the correct choices, "Life" happens to the best of us and emergencies arise that may eclipse our reserves.  Quite often then the best course of action is to return to the United States where public and private assistance is more readily available.  Limited Emergency Assistance is available through the U.S. State Department: American Citizen Services (ACS)  |  ACS:  Bangkok  |  ACS:  Chiang Mai.

3.  Political Issues.  We realize some of you are very passionate about certain issues--such as having to pay DoD health care fees.  But, as an example, unprofessionally venting your displeasure on the TRICARE nurses or RAO staff doesn't benefit anyone (especially YOU when assistance to you is terminated), and doesn't help effect change.  RAO staff acting in an official capacity are not authorized to contact elected officials, but you most certainly may.

4.  Retiree Mail & APO Mail Boxes.  RAO personnel acting in an official capacity are not authorized to retrieve or open mail from retiree mail boxes.

5.  American Forces Network (AFN).  Visit:  http://myafn.dodmedia.osd.mil/.

6.  Copier Service & Office Supplies.  The RAO isn't the neighborhood "Kinkos".  The copier is for RAO Official Use Only.  Should anyone else have the urge to debate this point, we refer you to the time-honored Thai expression "You talk alone."  The same applies to asking us for office supplies--don't embarrass yourself by doing so.  There are numerous office supply stores in Thailand--if you need something, march yourself over to one.

7.  Employment Listings.  The RAO doesn't track expat employment opportunities (very limited) nor do we participate in networking.  However, we do offer this small bit of advice:  When networking or contacting prospective employers, it may not be such a good idea to tell them you're seeking employment simply because, "I want to live in Thailand."  U.S. Federal Jobs:  FedsHireVets.gov  |  Office of Personnel Management  |  USAJobs.

8.  Historical Queries.  The RAO does not possess unit historical information nor knows of any specific office that does.  Visit:  DoD History.

9.  Plan Your Trip or Move to Thailand.  Plainly speaking, trip or relocation planning is YOUR personal responsibility--especially if you're going to travel half-way around the globe.  Besides, there are too many details, all unique to an individual's personal tastes, finances, etc., and as a result, we must limit our assistance to just answering basic questions (please also see our Space-A and Visiting Thailand sections).  The Two Most Commonly Asked Questions Are:

     • 1) What medical benefits are available to me?  Short Answer:  DEPENDS.  Generally speaking, 100% payment is required up front (out-of-pocket) for all medical treatment received in Thailand when eligible beneficiaries use TRICARE (also see TRICARE - JUSMAG-THAI) or the VA Foreign Medical Program (only for service-connected medical conditions).  There is no Military Treatment Facility or VA Medical Facility in Thailand.  Lastly, if you have other health insurance (OHI) you can’t assume your insurance will go with you when you relocate overseas.  It’s very important to find out BEFORE you leave if you will have medical insurance overseas.  U.S. State Department:  Medical Insurance Overseas  |  Health Issues.

     • 2) Do I still have to file a U.S. Individual Income Tax Return if I live in Thailand?  Many U.S. citizens living abroad wrongly believe they do not have to file and/or pay U.S. taxes.  U.S. citizens are required to file a U.S. tax return each year, provided they have earned a minimum income, an amount that varies with income, marital status, and age.  As always, your unique financial situation dictates whether or not you actually need to file a tax return. For specific information, please see IRS Publications 54 & 17, and/or consult a U.S. tax professional.  Also See:  Foreign Financial Account.

10.  Your Income Taxes.  We don't order or print tax materials, or do your income taxes.  Basic annual Income Tax preparation can easily be completed by pen and paper, online, or by purchasing tax preparation software.  Of course, you may also contact a brick-and-mortar tax preparation service if you don't feel comfortable using an online service, or don't feel comfortable preparing it by yourself.  U.S. Embassy:  Taxes + Tax Preparation  |  U.S. Consulate General:  Taxes.  IRS:  Get an ITIN (also see here)  |  Free File  |  e-file  |  e-file Providers (enter Zipcode)  |  Contact IRS.

11.  Adoption Information.  Often legally complex.  U.S. State Department:  Adoptions  |  U.S. Embassy, Bangkok:  Adoptions.

12.  Consular Outreach Schedule.  The RAO doesn't track U.S. Embassy Consular Outreach dates.  Dates are learned by contacting ACS.  Outreach dates are posted here:  Recent Public Announcements & Emergency Messages.  Email ACS:  acsbkk@state.gov  |  Telephone:  02-205-4049.

13.  Thai Immigration.  We regularly receive requests for information regarding Thai Immigration Policy.  We'll give you their contact information, but we decline to answer specific questions.  Thai Immigration historically has made short-notice changes to Visa and Entry requirements, and their rules are not necessarily applied uniformly between Immigration Offices and Royal Thai Embassies or Consulates.  It's quite often a roll of the dice. Case-in-Point from a Royal Thai Consulate in the U.S.:  "Regulations are subject to change without notice."  "Consular officers reserve the right to request additional documents as deemed necessary."

14.  U.S. Immigration.  We regularly receive requests for information regarding U.S. Immigration Policy.  We'll give you their contact information, but we decline to answer specific questions.  We also sometimes receive angry phone calls (and visitors) when a Visa to the U.S. has been denied for a spouse or significant other.  Our office has ZERO involvement or leverage with the Visa process.  We understand your frustration; there's absolutely nothing our office can do.  DHS:  Immigration  |  USCIS:  Immigration  |  U.S. State Department:  Visas  |  U.S. Embassy, Bangkok:  Visas  |  U.S. Consulate General, Chiang Mai:  Visas to the U.S..

15.  "All Knowing".  It seems that the RAO is often viewed by some retirees as holding the answers to all the questions in the known universe.  Sure, we do our best to stay informed on certain U.S. federal benefits and local privileges, but we do get asked some pretty darn "silly" questions, and questions that quite obviously are best directed elsewhere.  We just simply ask that you give clear thought to what you're thinking about asking, before you actually ask it.

• Thank You for Serving! •                                                                                                                                                                                     (Back to Top)

• This webpage primarily contains and supplements official U.S. Government sources.  If you believe information on this webpage conflicts with other official information, please contact us for clarification.  Please also let us know if you discover a web link that is no longer working, or if we've failed to give a source proper credit for something we've used.  And, last, but certainly not least, Thank You to the many professional, caring individuals who continue to help us by sharing topical information across a variety of subjects.  Operating a functional, useful, and helpful RAO takes a collaborative effort, one that we cannot do alone.  Thank You for Serving!

             ______________________________________________________________________________________________________________

Director:  Volunteer Needed! Tel:  +66-(0)2-287-1036 Ext. 165 Fax:  +66-(0)2-285-6228 Email:  raothailand@jusmagthai.org

             ______________________________________________________________________________________________________________

HQ JUSMAG-THAI                                             HQ JUSMAG-THAI                                                            Retiree Activities Office (RAO)        or            MAGTJS-RAO                                                                           7 Sathorn Tai Rd.                                              APO AP 96546-5000                                                           Bangkok 10120 Thailand

• Client Service Hours • Tuesday - Wednesday - Thursday ... 0930 to 1430 ! ... • Lengthy or Complicated Issues, Please Email or Call to make an Appointment • Bldg. "D", Room D-114 (Turn left after entering the front gate.) * Retiree Activities Office (RAO) - Bangkok, Thailand * Last Reviewed or Updated:  5 January 2012 (The appearance of hyperlinks does not constitute endorsement by the U.S. Department of Defense (DoD) or the information, products or services contained therein.)