JUSMAG | Benefits | VA Disability | Survivor Assistance | Direct Deposit | Space-A | Visiting Thailand | Things We Don't Do | Thank You!
• Rules of Engagement •
1. Integrity. An integral part of our duties and responsibilities includes being good stewards with U.S. taxpayer dollars. Be advised and forewarned we will not knowingly help applicants file false claims! Any attempts at intentionally filing a false application or claim to defraud the U.S. Government (USG) will immediately terminate assistance from our office, and your name being forwarded to the Chief, JUSMAG-THAI, and the U.S. Federal Government agencies involved. Full disclosure is the only lawfully-acceptable method.
2. Courtesy and Respect. We routinely handle a large amount of Privacy Act information that is protected by law, and plainly speaking, is none of anyone else’s business. Therefore, please show us, and any clients ahead of you in the queue, the proper respect and courtesy by not barging into any of our offices nor interrupting when we’re assisting clients. It is our professional promise that we will take every precaution possible to respect and safeguard the privacy and dignity of all clients. Thank you in advance for your cooperation.
3. Privacy Act and Release of Information. Beneficiary information is protected by the Privacy Act of 1974 (amended) and medical information is further protected by The Health Insurance Portability & Accountability Act (HIPAA) of 1996. By law, we are only authorized to release limited information. Other release of information may only be authorized by the beneficiary. For example: We sometimes need to share information with Veterans Service Organizations (such as the VFW or DAV) to aid the benefits process, but only if authorized to do so by the beneficiary.
4. Emailing the RAO. Have you emailed the RAO and think we haven’t replied? Did you check your “junk” or “spam” folder? If you would like our email replies to be successfully delivered, please add the RAO address raothailand@jusmagthai.org to your contacts list. Moreover, we welcome your emails and we simply ask you to follow these basic Ground Rules:
• Be professional, don’t send jokes, no CAPWIZ or legislative updates (unless a particular bill was signed into law--we do welcome those!), and especially, no colorful political commentary, be it U.S. or Thai. Please also keep your emails brief, clear, and to the point, and by all means, DO NOT WRITE IN ALL CAPS. “ALL CAPS” is difficult to read and is deemed shouting by internet etiquette standards (aka 'Netiquette'). In a nutshell, anything that distracts the reader from your core message including penning rude or abusive missives, and/or rambling incoherently, will ensure your email is promptly dismissed. Repeat offenders will be removed from the e-Newsletter list and their email addresses added to the RAO junk mail filter.
5. Telephoning the RAO. We welcome your calls, just please note that telephone calls go unanswered
when we’re busy assisting clients. If you leave voice mail, please clearly and slowly state your Name, Subject, and correct Telephone #. Quite often, voice mail left for us is unclear. The best option is to call our office after 1300 hours, as we are
usually very busy in the morning. Thank You!
• Joint U.S. Military Advisory Group, Thailand • (Back to Top)
1. JUSMAG-THAI is a Thai Military Facility. Entry into JUSMAG, and the services available to the retiree community while at JUSMAG, is a privilege. Being that JUSMAG routinely hosts U.S. and Thai General/Flag Officers, and other visiting U.S. and Thai military, and civilian dignitaries, please show our hosts the proper respect and courtesy by conducting yourself in a professional manner when visiting JUSMAG--this also includes you being personally responsible for the actions of your dependents and guests. If bringing a vehicle into JUSMAG please park in designated visitor parking, and also be aware of the numerous "adopted" stray cats walking and lying about. (JUSMAG Staff Contact Email: jusmagthai@jusmagthai.org.)
2. Defense Enrollment Eligibility Reporting System (DEERS). The JUSMAG-THAI (Joint Support Section) Retiree Service Hours for DoD ID Cards and DEERS updates are Tuesday-Wednesday-Thursday, 0800-1100 hours. These days and times are hard and fast, so plan accordingly. Be sure to bring your current DoD ID Card and any documentation (certified) pertinent to your visit. Thai language documents (except Thai National ID Card) require certified English translation. Also, two pieces of current Thai or USG-issued photo identification showing Name, Date of Birth, and Signature--your current DoD ID Card counts as one of the two.
• For DoD ID Card renewals, you must bring your current DoD ID Card. As a reminder, DoD ID Card holders are required to check-in with DEERS every four years, and again at age 65 (Medicare Part B). For simple address updates, you may do so online: DEERS. Since a dependent ID Card has a four-year expiration, if the sponsor is married, renewing a dependent ID Card satisfies the four-year rule for updating the sponsor's record. Since the DEERS system sometimes "goes down" it's best to call ahead before you travel to JUSMAG (Rm E-206, Ext. 180). Email: jusmagthai@jusmagthai.org.
• Keep your DEERS records up to date. Life events such as moving, death, divorce or simply having a child go off to college are milestones in family lives that require DEERS updates. Keeping your DEERS records current means uninterrupted receipt of your retirement pay and access to the TRICARE health system. Mistakes or outdated information in DEERS has caused pay problems, and problems with beneficiary's TRICARE claims. You can update your DEERS records via several different methods: In-person at JUSMAG-THAI, Online (DEERS), and by Phone, Fax or Mail to DEERS in California. Beneficiaries may contact DEERS at 1-800-538-9552.
3. Mail Room. Minimal services. The JUSMAG-THAI Mail Room is open to Retirees, Gray-Area Retirees at age 60, DVAPRM, and eligible surviving spouses who have a "Box-R" Air Force Post Office (APO) box at JUSMAG. To sign-up for a "Box-R" mail box you must have and show the applicable DoD ID Card or original/certified DD-214. To purchase U.S. postage stamps, and for other postal services, you must visit the APO (Monday-Friday, 0900-1700) in the Old U.S. Embassy Compound on Wireless Road--you'll need your DoD ID Card at the APO so leave another form of USG-issued photo identification at the Security Checkpoint.
• JUSMAG Mail Room Service Hours: Monday-Friday, 1030-1200 & 1300-1600. Please save any phone calls for after 1300 hours (Rm C-109, Ext. 168). Also, please be courteous and respectful with the clerk, Khun Mai, as she doesn't create policy, but it's her professional duty to abide by and enforce it--please also extend the same courtesy and respect to the mail room staff at the U.S. Consulate General, Chiang Mai, and to APO staff. APO access for retirees is a privilege, not a right. APO Policy & Access: DoD Postal Manual (AP1.3.14. Service for Retired Military Personnel (pp342)) | Main APO (Old U.S. Embassy, Bangkok) | TRICARE Medication Policy | Mail Room (JUSMAG-THAI) | Mail Room (U.S. Consulate General, Chiang Mai).
4. TRICARE. The JUSMAG-THAI TRICARE office is not funded to assist the retiree community, but does so as a courtesy, duties permitting. Please give Nurse Thida and Nurse Pranee the professional courtesy and respect they've earned and deserve. If you have a legitimate need to seek assistance from the TRICARE staff, bring your current DoD ID Card and all documents pertinent to your visit. Just remember, in most cases it's your personal responsibility to assemble and complete your own paperwork, make your own copies (TRICARE and RAO staff don't make copies), and promptly leave the office when you've been assisted--be considerate of the 1,000+ other beneficiaries the nurses need to assist. Client Service hours for retirees and their eligible dependents, and eligible survivors of retirees are Wednesday and Thursday, 0800-1100 & 1300-1500, and; Friday, 1300-1400. Please respect the Nurses' schedule. (Rm J-202, Ext. 511 or 512). Email: nursetida.th@jusmagthai.org or nursepranee.ctr.th@jusmagthai.org.
• Medicare & TRICARE. In order to keep your TRICARE benefits (TRICARE For Life) when you turn 65, you must be eligible for Medicare Part A and join/purchase Medicare Part B (premiums). Enroll in Medicare Part B 90 days before your 65th birthday in order to avoid a gap in TRICARE coverage (120 days if your birthday is the first day of the month). There are also certain conditions when a beneficiary under the age of 65 must join Medicare Part B in order to retain TRICARE benefits. For more on Medicare Part B: Medicare.gov + Medicare & You | SSA: Medicare + Medicare Resources.
5. Notary Stamp. The JUSMAG-THAI Adjutant currently provides a no-fee Notary Stamp service (duties permitting); just be advised that, as before, the notary stamp is derived from U.S. Army authority and may or may not be accepted outside of the Department of Defense, especially if those documents are used in legal proceedings--the burden of determining that acceptance rests solely with the person requesting notarization. Furthermore, if your document requires the presence of witnesses in addition to notarization, you must supply those witnesses. Also, do not sign any documents until instructed to do so by the Notary. If you require notarization, please first visit the JUSMAG Joint Support section (aka “Admin”)--the same helpful folks that issue DoD ID Cards--and tell them the purpose of your visit. They will direct you to the correct office. Remember, JUSMAG provides this service strictly as a courtesy.
* Note: American Citizen Services, U.S. Embassy, Bangkok & U.S. Consulate General, Chiang Mai, provide a fee-based Notarial Service ($50/first seal, $50/ea additional seal). U.S. Embassy: Notarial Services | U.S. Consulate General: Notarial Services.
6. No JAG Officer. JUSMAG does not have a JAG Officer on staff, and therefore, is unable to assist with preparing a Power of Attorney (#2, next section), Living Will, or a Last Will and Testament. However, you may consult an attorney or visit one of several online "free legal forms" websites and have your document(s) notarized (seal) at the U.S. Embassy/Consulate, or roll the dice with a JUSMAG Army-derived Notary Stamp. U.S. Embassy, Bangkok: Attorney List | U.S. Consulate General, Chiang Mai: Attorney List.
7. JUSMAG Retiree Entry Badge. A JUSMAG Compound Entry Badge is available for Retirees, Gray-Area Retirees, and DVAPRM. If you're still carrying an old school ('non-white') entry badge--especially one that has become delaminated--stop in to get issued a new badge, currently white-colored. Bring your current DoD ID Card plus one (1) One-inch by One-Inch color photograph (headshot) to Khun Eddy, Rm E-206. No set schedule--K. Eddy makes JUSMAG entry badges, duties permitting.
8. More Services & Hours of Operation:
•> Barber Shop. Monday-Friday, 0730-1530 (Rm C-128, Ext. 169).
•> Club. Monday-Friday, 1500-2000. Beverages, Bag Snacks + limited Sandwich selection (and supply) (Rm A-104, Ext. 151).
•> Dental Services. Monday & Wednesday, 0700-1700 + Tuesday & Thursday, 0700-1600. Friday, as-needed. Payment up front (THB or USD, cash or check only) is required for Retirees, Gray-Area Retirees, DVAPRM, and their eligible dependents, or eligible survivors. For information on available services and to make an appointment, please email acsadental@state.gov, or Telephone: 02-205-4134. (Rm D-110).
•> Fitness Center. Monday-Friday, 0500-2100 (Rm G-104).
•> Restaurant. Food Service Hours: Monday-Friday, 0600-1400 (Breakfast Served 0600-1100). Doors close 1500 (Rm B-120, Ext. 150).
•> Tailor. U.S. Military Uniforms (and more). Monday-Friday, 1000-1700 & Saturday, 1000-1400. Email Amrapur Tailor: amrapurthailand@yahoo.co.in, or Mobile: 081-343-3930. (Rm C-127).
• Benefits at a Glance • (Back to Top)
1. Disclaimer. The information below is only a snapshot of certain benefits. Please also see the links above and the Survivor Assistance Guide for more detailed information. Would you like to know the current value of your benefit in Thai Baht? Check here: Oanda Currency Converter.
2. Power of Attorney (POA). A Power of Attorney allows you to designate someone to take legal actions on your behalf. For example, if you're already experiencing medical distress, establishing a POA now before you're physically or mentally incapacitated can help ensure your benefits continue uninterrupted should your medical condition(s) worsen. Blank Power of Attorney forms are available online from the U.S. Embassy here, or U.S. Consulate General here. Or, you may use one supplied to you by your attorney, bank, or company, or visit one of several online "free legal forms" websites and have your document(s) notarized (seal) at the U.S. Embassy/Consulate, or roll the dice with a JUSMAG Army-derived Notary Stamp (#5, previous section). Remember, do not sign a POA until instructed to do so by the Notary. U.S. Embassy: Notarial Services | U.S. Consulate General: Notarial Services. (Note: JUSMAG does not have a JAG Officer on staff, and therefore, is unable to assist with preparing a Power of Attorney.)
3. Beneficiary Pay. Be it retired pay from DFAS, SSA retirement benefits, VA disability compensation, etc., if your pay stops, contact your bank (if direct deposit) and/or source agency immediately. Government (and private) agencies want to be contacted by the beneficiary, yet, the RAO is often asked (and sometimes told!) to "contact ______ and tell them to fix my pay." (Tip: If you're thinking about "telling" us to do something...let's just say that dog won't hunt.) If you're able-bodied and able-minded, why needlessly try to place the RAO in the middle? Why ask to add time and bureaucratic inertia to resolving your issue--an issue that you can fix much easier and faster by yourself? Most of the time YOU directly contacting the agency brings much swifter resolution, often immediate. Moreover, trying to tell us that "1-800 numbers don't work from Thailand", simply isn't true. U.S. Toll Free numbers can be dialed from inside Thailand, no problem--you pay the standard international toll rate. Be Proactive, it's your benefit.
• Yes, sometimes beneficiaries do need additional assistance if pay is suspended. No problem! That's why we're here. For Example: If you don't renew your DoD ID Card at age 65, at some point your retirement pay from DFAS is at greatly increased risk for being suspended--DFAS does this to force you to make contact to prove you're still alive. When that happens, DFAS sometimes will ask for an official letter attesting to your identity and status. We have that letter in the RAO--in addition to your existing DoD ID Card you'll have to show us two (2) current (non-expired) pieces of U.S. and/or Thai Government issued Photo Identification. Do you still use an old-school "thumbprint" DoD ID Card? If so, your pay from DFAS is at risk for being suspended. Update your DoD ID Card ASAP!
4. Benefits Checklist. Addresses common benefits, needed documents, and questions. Applies to current benefits, and to survivor assistance.
5. Defense Finance & Accounting Service (DFAS - Retirement & Annuitant). Updating your personal data in DEERS does not update your pay records at DFAS. It's your responsibility to keep your personal data up to date. Contact DFAS: Customer Inquiry | Tel: 1-216-522-5955 or 1-800-321-1080. Retirees can also change bank and mailing addresses by using myPay.
6. Naval Ophthalmic Support & Training Activity (NOSTRA). If you are retired military and eligible for other medical services, you are authorized to receive a limited quantity of standard Issue spectacles per year. How to Order: Retiree | Email NOSTRA: NOSTRA-CustomerService@med.navy.mil.
7. Social Security Retirement Benefits. Taxed. Taxes are deducted at source. A secure, comfortable retirement is every worker's dream. And now because we're living longer, healthier lives, we can expect to spend more time in retirement than our parents and grandparents did. Achieving the dream of a secure, comfortable retirement is much easier when you plan your finances. Information You'll Need When You Apply for Retirement Benefits or Medicare. To apply for benefits, if you live outside the U.S., contact the Social Security Administration Division (in the Veterans Affairs Regional Office), Manila, Philippines. Military Service & Social Security. Email: FBU.Manila@ssa.gov | Telephone: +63-2-301-2000 x6319/6302/5085.
8. Social Security Survivor Benefits. Children not taxed. Adult Thai Citizens who are eligible to be paid in Thailand (residency requirements) are taxed at 30% of 85% of your benefit--an effective tax rate of 25.5%. The 25.5% tax is a flat tax--it is not withholding, and is nonrefundable. Adult single U.S. Citizens are partially taxed if earning over $25K/Year. SSA benefit amount prior to the tax reduction is the amount that offsets the VA’s Death Pension. If the net amount paid to a Thai citizen residing in Thailand is less than the VA amount, do not apply. Further, the U.S. does not have a Social Security agreement with Thailand, and the Thai-U.S. Tax Treaty specifically excludes U.S. Social Security benefits. SSA Manila: http://manila.usembassy.gov/wwwh3032.html | Email: FBU.Manila@ssa.gov | SSA Manila, Telephone: +63-2-301-2000 x6319/6302/5085.
• If you are not a U.S. citizen, you must have lived in the United States for at least five years. During those five years, the family relationship on which benefits are based must have existed. The residency requirement will not apply to you if you meet any of the following conditions: 1) You were initially eligible for monthly benefits before January 1, 1985, or; 2) You are entitled on the record of a worker who died while in the U.S. military service or as a result of a service-connected disease or injury. Source: http://www.socialsecurity.gov/pubs/10137.html#additional.
• Your unmarried children who are under 18 (up to age 19 if attending elementary or secondary school full time) can be eligible to receive Social Security benefits when you die.
9. Survivor Benefit Plan (SBP). Thai Citizens not taxed (Thai-U.S. Tax Treaty). U.S. Citizens are taxed. SBP was created by Congress in 1972 (began September 21, 1972) to put an end to the category of destitute survivors. SBP provides a monthly annuity of 55 percent of the annuity base amount, cost-of-living adjusted, to the eligible spouse or children. The monthly annuity for a natural person with an insurable interest is 55 percent of the amount of the gross retired pay after cost of participation is subtracted. SBP is designed to protect your survivors against the risks of: Your early death, survivor outliving benefits, and inflation. SBP is offset/reduced by VA DIC (#11 below) up to the full amount of SBP.
• Frequently Asked Question: "I wasn't married when I retired, so I did not make an election under SBP. If I get married after retirement, may I elect coverage for my spouse under SBP?" Yes. You may elect SBP coverage for the first spouse you marry after retirement. However, you must elect the coverage before the first anniversary of your marriage. Send a letter to DFAS (or use DD Form 2656-6) requesting SBP coverage for your spouse, and provide your Spouse's Name, Social Security Number, Date of Birth and a copy of the Marriage Certificate.
• When a member retires, the account is calculated per the laws in effect on how to establish the account. Information may be found in DoD 7000.14-R, Vol 7B, Ch 49 regarding how premiums were calculated prior to March 1986, and afterwards. At retirement, full basic SBP for spouse and children takes effect automatically if you make no other valid election. Further, you may not reduce or decline spouse coverage without your spouse's written consent. You may choose coverage for a former spouse or, if you have no spouse or children, you may be able to cover an "insurable interest" (such as, a business partner or parent). If you elect to participate in SBP you'll be required to pay a monthly premium.
• SBP premiums and benefits are based on the "Annuity Base Amount" or benefit level that you elect. Your base amount can be any amount between $300 per month and full retired pay. For those who do opt for full coverage, the Annuity Base Amount is a figure that is slightly higher than Gross Pay. Moreover, SBP premiums are not based on 'disposable' income--in other words, it is not based on the member's pay after deductions. For example, the 'VA Waiver' is simply a deduction from pay required based on other laws. This happens after the member has already retired and has had the account established and SBP costs established. Information may be found in Chapter 12 regarding waivers of retired pay.
• Refund of SBP Costs (if Surviving Spouse receiving DIC, #11 below): A refund is paid to your surviving spouse for the costs deducted for that part of the SBP benefit not received due to DIC being paid. If the DIC payment offsets the entire SBP payment, all costs will be refunded. These refunds are taxed as income to the survivor since they were not taxed when deducted from retired pay. (Note: Refunds are not made for: 1) Added costs associated with 1992-93 Open Season enrollments/changes, or; 2) Enrollment costs associated with 1999-2000 Open Season elections).
• Policy: DoD 7000.14-R, Vol. 7B | Guide to Survivor Benefits (DFAS) | SBP (DFAS) | Re-Starting SBP (Re-marriage, et.al.) | Integration with VA Benefits (DoD) | SBP & VA Benefits (Death Pension & DIC, VBA M21-1, Part IV, Pg 26-IV-4) | SBP & VA Death Pension (38 CFR, Book B, Part 3, S3_261) | Contact DFAS: Customer Inquiry | Telephone DFAS: 1-216-522-5955 or 1-800-321-1080.
10. VA Improved Death Pension (DP). Not Taxed. Based on need. Offset/reduced by Social Security. Death Pension is a needs-based benefit paid to an eligible unremarried surviving spouse, or an unmarried child of a deceased wartime veteran. There are a number of criteria that may affect eligibility to receive pension benefits. VA pays the difference between 'countable income' and an annual rate of payment established by Congress. Please also see "SBP" (#9 above) if you've already elected, or are thinking about electing SBP. SBP & VA Benefits (DP & DIC, VBA M21-1, Part IV, Pg 26-IV-4) | SBP & VA Death Pension (38 CFR, Book B, Part 3, S3_261) | Contact VA: IRIS (VA prefers internet-using Veterans residing overseas to use IRIS in lieu of telephoning.) | Telephone: 1-800-827-1000.
11. VA Dependency & Indemnity Compensation (DIC). Not Taxed. Not offset by another benefit, but DIC does offset/reduce SBP dollar-for-dollar. DIC is a monthly benefit paid to eligible survivors of a military service member who died while on active duty, active duty for training, or inactive duty training, OR veteran whose death resulted from a service-related injury or disease, OR veteran whose death resulted from a non- service-related injury or disease, and who was receiving, or was entitled to receive, VA Compensation for service-connected disability that was rated as totally disabling for at least 10 years immediately before death, OR since the veteran’s release from active duty and for at least five years immediately preceding death, OR for at least one year before death if the veteran was a former prisoner of war who died after Sept. 30, 1999. Please also see "SBP" (#9 above) if you've already elected, or are thinking about electing SBP. SBP & VA Benefits (Death Pension & DIC, VBA M21-1, Part IV, Pg 26-IV-4) | Contact VA: IRIS (VA prefers internet-using Veterans residing overseas to use IRIS in lieu of telephoning.) | Telephone: 1-800-827-1000.
12. VA Education Benefits. Various education benefits are administered by the Department of Veterans Affairs, including the Survivors' and Dependents' Educational Assistance Program. Foreign Program Approval - Students | Education (GI Bill): 1-888-442-4551 | Contact Us (GI Bill).
• Department of Veterans Affairs (VA) • (Back to Top)
1. Preface. Whilst the VA manages numerous benefits, this section discusses VA Disability. The VA-preferred method of contact for inquiries by internet-using Veterans residing overseas is via IRIS (instead of telephoning). Using IRIS gives you 24/7 contact capability as well as a date-time stamp on your query or submission. For inquiries, IRIS is more reliable than Telephone, Fax, or standard Mail. A Word of Caution: If you become angry and use "improper" language with the VA (spoken or written), the VA can, has, and likely will, terminate subject matter assistance to the offender. You may Apply Online: VONAPP.
2. Submitting Evidence. Place your full Name, SSN and VA File # (if already assigned one) in the upper right hand corner of each and every piece of evidence you submit to the VA. Evidence is frequently removed from your file for copying, review, etc, therefore, every document or photograph you submit to the VA, hardcopy or electronic, should have your full Name, SSN and VA File # on it. (Makes Sense!)
• Delivery Methods. There are several tried and true methods for submitting evidence to the VA, including using a combination of methods to ensure the VA can’t say “we didn’t receive it” or “we didn’t receive it within the allotted time.” Sign your documents and get them to the VA:
•> FAX, Certified or Express Mail, FedEx, Email with attachments to Claimant Rep, IRIS, etc. (IRIS is information only--attachments prohibited.)
•> Example: Sending a FAX to Pittsburgh VA Regional Office (VARO) (412-395-6091 or 6057) works well with a follow-up message to Pittsburgh through IRIS (gives you proof of submission--print a hardcopy or PDF).
3. Disability & Related Websites. The linked websites provide a wealth of information on Veterans Benefits and how to file/ask for them--pass them on to every Veteran you know! Also, the best piece of advice we can offer you is for you to seriously consider nominating a Claimant Representative (advocate) who is willing to work with and for you, stay in the process, and press for your rights and your best interests.
4. Disability Compensation. Disability compensation is a benefit paid to a Veteran because of injuries or diseases that happened while on active duty, or were made worse by active military service. It's also paid to certain Veterans disabled from VA health care. Benefits are tax-free. You may be eligible for disability compensation if you have a service-related disability and you were discharged under other than dishonorable conditions. You may Apply Online: VONAPP. VA Regional Office Pittsburgh PA is the servicing VARO for Thailand if you use APO 96546 or a Thai street address with the VA. Contact VA: IRIS (VA prefers internet-using Veterans residing overseas to use IRIS in lieu of telephoning.) | Telephone: 1-800-827-1000.
• While the burden of pursuing a VA disability rating rests squarely with the Veteran, when a Veteran contacts the RAO inquiring about seeking VA disability, that Veteran deserves to be given the necessary base-line tools and a vector, which is the main reason we developed two information papers on the VA disability process, based on your status: Active Duty and Retired or Separated. Keep in mind, there is no VA office/representation in Thailand. Yes, there are those of us familiar with the VA disability process, but we are not trained VA staffers. Note: Don’t forget to apply for Combat-Related Special Compensation, when applicable: http://prhome.defense.gov/MPP/MILITARY%20COMPENSATION/crsc.aspx.
• RAO, JUSMAG-THAI POC for VA Disability inquiries: SGT-MAJ Jim Picha, USA (Ret): raothailand@jusmagthai.org
5. VA Medical Facility. ***NONE*** in Thailand. (This topic generates the highest number of questions to the RAO from Veterans; residing in & visiting Thailand.) Planning a visit to Thailand? Educate yourself now, before you arrive: Medical Resources for U. S. Veterans Living in Foreign Countries.
• Visiting Veterans: If you require medically-necessary treatment for a VA service-connected medical condition, your two options are to either pay up front to the caregiver and file for reimbursement through the VA's Foreign Medical Program (FMP), or return to the U.S. to receive treatment there. How many visiting Veterans can readily obtain the kind of up front serious funds typically needed for an extensive surgical procedure? Further, for a visiting Veteran from CONUS, the Philippines or Guam, FMP will cover emergency care certainly, but FMP will not entertain a claim for a service-connected Veteran who comes to Thailand to circumvent the medical care available to them where they reside--aka Medical Tourism.
• Retiree Veterans Residing in Thailand: In addition to FMP (or private health insurance), you have three additional options: Get pre-screened and use "FMP Direct Billing" (more in #6 below), use your TRICARE Benefits and ask for a 25%-75% Partial Payment Arrangement (in-patient only), or return to the U.S. to receive treatment there.
• Non-Retiree Veterans Residing in Thailand: In addition to FMP (or private health insurance), you have two additional options: Get pre-screened and use "FMP Direct Billing" (more in #6 below), or return to the U.S. to receive treatment there.
6. Foreign Medical Program (FMP). The Foreign Medical Program is a program the VA established to provide health care benefits to U.S. Veterans with VA-rated service-connected conditions who are residing or traveling abroad (Philippines excluded). Under FMP, the VA assumes payment responsibility for certain medically-necessary services associated with the treatment of those service-connected conditions--FMP only reimburses for medical services that are approved by the American Medical Association (AMA). Like TRICARE (DoD), FMP normally requires payment up front, then file for reimbursement. FMP reimburses in USD via U.S. Treasury check--plan on a minimum of 60 days to receive reimbursement. FMP Handbook | FMP Policy Manual | Email FMP: hac.fmp@med.va.gov | Telephone FMP: 1-303-331-7590 | VA Health Care Benefits, Telephone: 1-877-222-8387 | Contact VA: IRIS (VA prefers internet-using Veterans residing overseas to use IRIS in lieu of telephoning.)
• If you're a Veteran residing in Thailand who has a need for long-term treatment of a service-connected medical condition(s), it's possible your care provider may be willing to bill FMP directly for treatment of that service-connected medical condition(s). The decision to bill FMP directly, rests solely with your care provider. For direct billing, care providers often ask for "Guarantee Payment". The VA does not provide "Guarantee Payment".
• "FMP Direct Billing" is currently available in Thailand at three hospitals and two clinics for VA service-connected disabled Veterans. Judging by the numerous inquiries to the RAO regarding health care availability and access in Thailand, availing yourself of this service may prove beneficial. For the latest information please direct all questions to one of the very knowledgable, helpful and fellow Veteran POCs: FMP Direct Billing.
7. Prescription Medication: FMP does not offer a pharmacy mailout program--*REPEAT*--FMP does not mail medication overseas, even to an APO box (Outpatient Prescriptions). Moreover, FMP does not reimburse for non-U.S. Food & Drug Administration (FDA) approved medication, nor vitamins, therefore, Physicians should only prescribe medications that are legally available within the Veteran's country of residence and are accepted by the VA and U.S. FDA. By Federal law, FMP cannot pay for prescription medication that is not U.S. FDA approved. Whenever possible, ask your care provider to write a prescription for U.S. FDA-approved medication: Drugs@FDA. Doing so could help keep more money in your pocket in the long run.
• Survivor Assistance • (Back to Top)
1. Survivor Assistance. The key to Survivor Assistance is thorough Preparation! To help your survivors prepare for the inevitable, we've created a Survivor Assistance Guide, and also make available a Family Preparation Handout and Casualty Assistance Worksheet. The guide, handout and worksheet reflect typical benefits and typically-required information. Numerous documents will need to be assembled--do so NOW--and also please include a 'Cover Letter' detailing your marital history, insurance, finances, etc. A cover letter helps remove ambiguity and quite possibly helps explain information that is needed to support one or more application for benefits. Lastly, all Thai language documents require certified English translation--both Thai language and certified English translation documents are submitted together. (Note: Legalization of documents is no longer required.)
• Certified copies of your DD-214(s) (or earlier equivalent) are at the core of your survivors receiving federal benefits in a timely manner--NOW is the time to request your DD-214s! For example: It takes on average 90 days to receive certified DD-214s from the National Personnel Records Center (or other source as specified on page 3 of Standard Form 180). Also, ALL Divorce Decrees for both sponsor and spouse are needed--collect them NOW as it's often faster and legally easier to do so while you're still alive (ease of obtainability for divorce decrees from the U.S. varies by State/Territory). The same applies to current Marriage and Birth Certificates (for survivors). After all, wouldn't you want your family to start receiving a steady monetary benefit as quickly as possible?
• Once all required documents are submitted, plan to start receiving eligible benefits in approximately: SBP: 6 Months. SSA: 6 Months. VA Death Pension: 9 Months. VA DIC: One Year. Surviving spouses become angry and upset when they're informed of the expected timeline, and they try to blame the USG (example below). Creating sufficient financial reserves is a family responsibility. Does your family have adequate reserves to cover six months or more of living expenses including monthly payments for home/property, vehicle, private school, etc.? If your DD-214(s) must first be ordered from the NPRC, add an additional 3 months to your financial reserves.
• True Story: A female citizen of a North American country (not the U.S.), and friend of a young Thai widow (who speaks very little English), refused to accept why it took nine months for the non-resident alien widow to receive a VA Death Pension from the USG, but only three months for her (friend) to receive social security retirement from her native government. (The family had failed to save any money and was wrongfully trying to shift the blame for not doing so.) Further, when this "friend" called the RAO, she proceeded to verbally denigrate the entire USG all the way down through the JUSMAG leadership to the RAO staff--a classic abusive phone call. In the end, the only thing the so-called friend succeeded in accomplishing was the RAO terminating any/all future communication with the abuser (and her husband as well). Sometimes, being a friend isn't being a friend.
2. As part of the benefits application process we highly encourage survivors to sign up for Direct Deposit Service with Bangkok Bank. It's easier for all concerned if you take the time now to explain to your family members the benefit of utilizing Direct Deposit Service (see next section).
3. Perhaps the most important
thing you as the sponsor can do now is to identify an honest, trustworthy, and reliable person to assist your dependents after your passing. Do you want your loved ones falling prey to a person(s) motivated by greed? Someone who promises assistance, but only in return for compensation? We wouldn’t! Yet, those persons exist--we've seen it. (RAO Advisors and VFW Service Officers are Volunteers who proudly render assistance for FREE.) Also, please choose someone who will work with us, not against us--we don't have time for hindrance, and we don't indulge it. RAO Advisors and VFW Service
Officers know how to properly assist survivors of
fallen comrades, and we stand ready to do so!
• Direct Deposit • (Back to Top)
1. The U.S. Treasury encourages everyone who receives a monthly check from the U.S. government to sign up for Direct Deposit. With Direct Deposit, the U.S. Treasury will deposit the money directly into your bank account every month. Because there is no paper check, your payment cannot be delayed in transit, lost, or stolen. You do not have to cash it or deposit it at the bank. Instead, the money will be in your bank account at the same time every month. Moreover, you don’t have to worry about your check if you travel or move--but, you should always update your address with the U.S. government agency that issues your monthly check. For detailed information regarding Direct Deposit, please view the following information sheet: Direct Deposit. Direct Deposit Sign-Up Form: SF-1199A.
2. Bangkok Bank is the only U.S. Government-authorized provider of Direct Deposit services in Thailand for persons who receive U.S. Federal Benefits from the following agencies: DFAS, OPM, SSA, and VA. Funds first go to the New York Branch and are then transferred to Bangkok. Naturally, there are a few trade-offs between using Bangkok Bank's direct deposit service and using direct deposit to a U.S. Bank (and subsequently using an ATM Card to withdraw funds locally). In addition to any fees your U.S. bank may impose, using a foreign (U.S.) ATM Card in Thailand = 150 Baht per transaction, and your funds are converted into Thai Baht at the lower exchange rate for card transactions. Conversely, with Bangkok Bank's Direct Deposit Service your funds are converted into Thai Baht at the higher, more favorable Telegraphic Transfer (T/T) exchange rate in Thailand. You can also instruct Bangkok Bank to send you a free SMS notifying you of the incoming funds transfer once funds are credited to your account.
• Bangkok Bank Direct Deposit. Fee: 0.25% of the Sum, minimum 200 Baht and maximum 500 Baht, and a New York branch
transfer fee of $5, $10, $15, or $20, based upon amount being transferred. Also, a Bangkok Bank direct deposit account is strictly a savings account--no online banking, no ATM Card, and no checks. You must appear in-person each month to withdraw your funds. Lastly, if you already have, or sign-up for, a Bangkok Bank Direct Deposit account, you may also transfer funds--in-person--from your direct deposit account into another Bangkok Bank savings account which offers internet banking and ATM card. More below:
• If you are using direct deposit to a U.S. Bank and are also using the internet banking service of a U.S. bank, you may transfer funds from your U.S. bank account by using domestic interbank menu to any Bangkok Bank account by stipulating the 9-digit routing
number for Bangkok Bank’s New York branch (026008691) in your transfer instruction. Funds will be transferred via
the U.S. ACH system directly to your Bangkok Bank account in Thailand, for a lower fee than most other international wire
transfer services. This method employs the same fee structure as Bangkok Bank’s direct deposit service. Fees are
subject to change without prior notice. Contact Bangkok Bank directly for terms and conditions.
3. Beneficiaries who use Direct Deposit receive their monthly benefits much faster and more reliably than paper check recipients. Also, being that mail received outside of the APO system is subject to "loss" (to put it politely), we always highly encourage beneficiaries to sign-up for Direct Deposit ASAP, be it with a U.S.-based bank or with Bangkok Bank. Bangkok Bank: Khun Kanchana, Tel: 02-230-1323 | Khun Supatra, Tel: 02-230-1326 | Email: pongchan.pra@bbl.co.th (Attn: Khun Kanchana or Khun Supatra).
• Space-A • (Back to Top)
1. Space-A Flights. ***NONE*** Scheduled Space-A Flights in and out of Thailand ended in 2007. The nearest Space-A aerial port is in Singapore at Paya Lebar AB (Satellite photo). Space-A (Official): Air Mobility Command | Singapore AMC | Email: amcsingapore.pax@andersen.af.mil | Tel: +65-6280-0624. Space-A (Unofficial): Paya Lebar AB (RAO info sheet) | Space-A.net | TakeaHop.org | Pepperd.com. Singapore: Changi Int'l | U.S. Embassy | Sembawang PSA: Sling Inn | MWR. Just remember, when traveling Space-A be prepared to fly commercial if problems arise. The key to a stress-free trip is to have a plan. Have enough money for all contingencies, and be mentally prepared for disappointment when plans and planes don't come together. Have a Safe Trip!
2. Military Lodging: ***NONE*** Military Lodging, Commissary, and PX facilities in Thailand were closed many years ago due to mission changes.
• Visiting Thailand • (Back to Top)
1. Traveling to Thailand. The Land of Smiles certainly has many wonderful things to see and do across a wide range of traveler preferences. Individual traveler tastes run the gamut of traditional tourism, eco-tourism, medical tourism, etc. Along those lines, we frequently are asked to recommend hotels, specific activities, and the best means of travel inside Thailand. Even so, there are too many options, all unique to a traveler's personal tastes, price point, travel time, desired destination, etc, and as a result, we have to limit our assistance to just answering basic questions. Being that the ease of use of the internet makes trip planning relatively easy, we provide basic travel links and information below to get you started.
• The following Thailand internet links address some of the more commonly asked questions: Airports of Thailand | State Railway of Thailand | Provincial Buses (Unofficial) | Expat Forum (Unofficial). Regarding provincial transportation, another usually safe and reliable means is the widely available car/mini-van service--contact your hotel for information on their service (usually a little more expensive) or local availability. While it's also possible to hire a street taxi for the day, doing so invites a certain measure of risk. As the Thais say, "Up to you."
• English is not widely spoken outside of typical tourist locations, and even in tourist locations it's often hit and miss, especially with local bus operators, songtaews (aka baht bus...covered pick-up truck) and State Railway staff (to name a few). We recommend visitors speak English slowly and clearly, and use simple words to convey your message. Further, if a taxi or tuk-tuk operator, or other person (aka "tout") tells you (for example), "Today Palace closed special ceremony, I take you go ______", don't fall for it! They're compensated. Lastly, as in any culture, Thailand has its share of cultural taboos. The largest, and also legally-protected, big NO-NO is disparaging the Thai monarchy (aka Lese Majeste)--don't do it, it's that simple. The Thailand Expat Forum is a closely-moderated, no-cost, excellent resource across a wide range of topics.
2. Medical Care. Generally speaking, payment is required up front (out-of-pocket) for all medical treatment received in Thailand when you're a visiting U.S. Military Veteran. There is no Military Treatment Facility or VA Medical Facility in Thailand. For more information on TRICARE, or the VA Foreign Medical Program, please start here: TRICARE - JUSMAG-THAI and/or VA Medical Resources for U. S. Veterans Living in Foreign Countries.
3. ATMs. Plentiful. Thai Banks currently charge a transaction fee of 150 Baht when using a foreign bank ATM Card. Oanda Currency Converter.
4. Other Helpful Info: Travel.State.gov | Thailand Country Specific Information | Registration with Embassies | Thai Ministry of Foreign Affairs | Thai Immigration Bureau | Tourist Police: Dial 1155 | Local Police: Emergency Dial 191. (Tourist Police are much more helpful than Royal Thai Police.)
5. Register with the U.S. Embassy. The U.S. Embassy urges all American citizens, even those visiting Thailand for a short time, to Register with the Embassy’s Consular Section. Being that online registration requires a nine-digit Passport #, if you have an older seven-digit # that begins with an alpha character, don't enter the alpha character but do enter two "zeroes" before your seven-digit #. In the event of an emergency, the Embassy will provide information and other critical assistance to American citizens. Registration is the only way to guarantee that the Embassy is aware of your presence in the country and is able to contact you and assist you in such circumstances. Registering also provides delivery straight to your email inbox Recent Public Announcements & Warden Messages. Registration is fast and easy. Take a few moments to do so. (Yes, we repeat ourselves!)
6. Emergency Assistance is available through the U.S. State Department: American Citizen Services (ACS) | ACS: Bangkok | ACS: Chiang Mai.
• Things We Don't Do • (Back to Top)
1. Preface. As in any professional organization, boundaries are established, limits are set, and policy is adhered to. The following commonly brought up topics are outside of the charter and scope of a Retiree Activities Office and/or violate established directives.
2. Loan or Gift Money. The RAO is not an aid organization. One of the many valuable skills the military taught all of us is personal responsibility and initiative. Yet, even when we make the correct choices, "Life" sometimes happens to the best of us and emergencies arise that quickly eclipse our reserves. Quite often then the best course of action is to return to the United States where public and private assistance is more readily available. Emergency Assistance is available through the U.S. State Department: American Citizen Services (ACS) | ACS: Bangkok | ACS: Chiang Mai.
3. Political Issues. We realize some of you are very passionate about certain issues, such as having to pay for health care (TRICARE and Medicare Part B fees). But, as an example, angrily venting your displeasure on the TRICARE nurses or RAO staff doesn't benefit anyone (especially YOU!), and doesn't help effect change. RAO staff acting in an official capacity are not authorized to contact elected officials, but you most certainly may.
4. Retiree Mail & APO Mail Boxes. RAO personnel acting in an official capacity are not authorized to retrieve or open mail from retiree mail boxes.
5. Thai Immigration. We regularly receive requests for information regarding Thai Immigration Policy. We'll give you their contact information, but we decline to answer specific questions. Thai Immigration routinely makes short-notice changes to Visa and Entry requirements, and their rules are not necessarily applied uniformly between Immigration Offices and Royal Thai Embassies or Consulates. It's quite often a roll of the dice.
6. U.S. Immigration. We regularly receive requests for information regarding U.S. Immigration Policy. We'll give you their contact information, but we decline to answer specific questions. We also sometimes receive angry phone calls (and visitors) when a Visa to the U.S. has been denied for a spouse or significant other. Our office has ZERO involvement or leverage with the Visa process. We understand your frustration; there's absolutely nothing our office can do. DHS: Immigration | USCIS: Immigration | U.S. State Department: Visas | U.S. Embassy, Bangkok: Visas | U.S. Consulate General, Chiang Mai: Visas to the U.S.
7. Adoption Information. Often legally complex. U.S. State Department: Adoptions | U.S. Embassy, Bangkok: Adoptions.
8. Your Income Taxes. Basic annual Income Tax preparation can easily be completed online, or by purchasing tax preparation software. Of course, you may also use a tax preparation service if you do not feel comfortable using an online service, or do not feel comfortable preparing it by yourself. U.S. Embassy: Taxes + Tax Preparation | U.S. Consulate General: Taxes. IRS: Free File | e-file | e-file Providers (Zipcode: 96546) | Contact IRS.
9. Employment Listings. The RAO doesn't track expat employment opportunities nor do we participate in networking. However, we do offer this small bit of advice: When networking or contacting prospective employers, it may not be such a good idea to tell them you're seeking employment simply because "I want to live in Thailand."... think about it. U.S. Federal Jobs: FedsHireVets.gov | Office of Personnel Management | USAJobs.
10. Copier Service & Office Supplies. The RAO isn't the neighborhood "Kinkos". The copier is for RAO Official Use Only. Should anyone else have the urge to debate this point, we refer you to the time-honored Thai expression "You talk alone." The same applies to asking us for office supplies. Don't embarrass yourself by asking us to give you any. There's an office supply store just up the road, near the U.S. Embassy--if you need something, march yourself over there.
• Thank You for Serving! • (Back to Top)
• This webpage primarily contains and supplements official U.S. Government sources. If you believe information on this webpage conflicts with other official information, please contact us for clarification. Please also let us know if you discover a web link that is no longer working. And, last, but certainly not least, Thank You to the many professional, caring individuals who continue to help us by sharing topical information across a variety of subjects. Operating a functional, useful, and helpful RAO takes a collaborative effort, one that we cannot do alone. Thank You for Serving!
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HQ JUSMAG-THAI HQ JUSMAG-THAI
Retiree Activities Office (RAO) or MAGTJS-RAO
7 Sathorn Tai Rd. APO AP 96546-5000
Bangkok 10120 Thailand
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| • Client Service Hours •
Tuesday - Wednesday - Thursday
... 0930 to 1430 ! ...
• Lengthy or Complicated Issues, Please Email or Call to make an Appointment •
Bldg. "D", Room D-114 (Turn left after entering the front gate.)
* Retiree Activities Office (RAO) - Bangkok, Thailand *
(The appearance of hyperlinks does not constitute endorsement by the U.S. Department of Defense (DoD) or the information, products or services contained therein.) |
